Customer Advisor

Pavers Shoes; Murton; On-site; GBP 60,000 - 80,000; Part time

Job summary

Pavers Shoes seeks a part-time Customer Advisor passionate about customer service and sales. You will work 16 hours weekly in a supportive, family-oriented environment, assisting customers and achieving KPIs. Enjoy generous staff discounts, career development opportunities, and a positive work atmosphere.

Benefits

Generous Staff Discount scheme

Holiday entitlement increases with service

Company Contribution Pension

Access to Pavers Foundation

Access to Pavers Academy

Access to wellbeing and financial support

Qualifications

• Experience as a Sales Assistant, Retail Assistant, or in Customer Care is beneficial.
• Positive attitude and a willingness to learn are essential.

Responsibilities

• Advise customers on shoe care and accessories, achieving daily KPIs.
• Support store standards, product placements, and stockroom management.
• Maintain a friendly, engaging, and positive attitude.

Skills

Customer Service

Sales

Teamwork

Communication

Job description

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Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service, and enjoy working in a fast-paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment where you can make a real difference and feel valued. You will help us deliver high levels of service to our customers, advising on shoe care, handbags, and accessories to meet their needs, offering genuine, honest, and knowledgeable advice on all our products.

You could have previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment. We will provide full training and support, but a positive attitude and the right behaviours are essential. Our stores are like family, offering a nurturing environment to learn, grow, and thrive while having fun at work!

We have a part-time Customer Advisor position available at our Pavers store in Dalton Park, working 16 hours per week.

You’ll need good availability, as the role will include a mix of weekend and weekday shifts.

Pay, Hours & Benefits for our Customer Advisor

£11.70 per hour for 21+ (18-20 £9.60 per hour, 16-17 £7.85 per hour)

After completing the retail induction PaSS stages, your pay will increase to £12.05 per hour for 21+ (18-20 £9.87, 16-17 £8.07)

• Generous Staff Discount scheme, some of which can be shared with family and friends
• Holiday entitlement increases with service
• Company Contribution Pension
• Access to the Pavers Foundation: an employee-led grant and charitable giving scheme
• Access to the Pavers Academy: providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring
• Access to wellbeing and financial support via RetailTRUST

Day-to-Day Responsibilities as our Customer Advisor

• Advise customers on shoe care and accessories to meet their needs, achieving daily KPIs
• Be self-aware, willing to question, learn, and take responsibility
• Be a team player, maintaining a friendly, engaging, and positive attitude
• Support store standards, product placements, and stockroom management