Customer Advisor

Stellantis &You UK; Liverpool; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company Car Scheme

Employee discounts on vehicles, parts

Up to 7% employer pension contribution

22-26 days holiday

Health Cash Plan

Training & Development

Share Incentive Plan

Job summary

Stellantis & You UK in Liverpool seeks a Customer Advisor to connect customers with our technicians and to deliver an outstanding aftersales experience across the service journey.

You will welcome customers, advise on servicing and repairs, communicate costs and progress, promote Service Plans and prepare invoices while using our in-house systems to process payments. Training and development are provided as part of our Performance Academy.

Qualifications

• Excellent customer service and communication skills.
• Strong organisation and attention to detail.
• Full UK driving licence.
• Ability to explain information clearly.
• Desire to achieve personal and team goals.
• Previous automotive experience is beneficial but not essential.

Responsibilities

• Welcome and support customers throughout the service and repair process.
• Advise on servicing, maintenance and repair requirements.
• Communicate repair costs, timescales and vehicle progress.
• Promote additional work identified through Vehicle Health Checks.
• Quote and sell Service Plans.
• Prepare invoices and process payments.
• Support customer satisfaction through follow-up contact and feedback.
• Use digital systems and processes effectively.
• Work collaboratively with colleagues to deliver outstanding service.

Skills

Customer service

Communication

Organisation

Attention to detail

Relationship-building

Clear explanations

Job description

Salary: Up to £28,300 basic salary | OTE: £35,000

Driving Licence: Full UK Driving Licence required

Stellantis & You is part of Stellantis, one of the world's leading automotive manufacturers, representing brands including Abarth, LeapMotor, Alfa Romeo, Citroën, DS, Fiat, Jeep, Peugeot and Vauxhall.

We're committed to creating an inclusive environment where our people can thrive, develop and build rewarding careers.

Our Values

• People – We create an inclusive environment where everyone feels valued and respected.
• Pride – We deliver exceptional experiences for our customers and represent our brands with excellence.
• Performance – We support our colleagues to achieve their goals and reach their potential.
• Praise – We recognise and celebrate success across our teams.

Why Join Us?

We offer a competitive salary and bonus package, plus:

• Company Car Scheme (up to two vehicles)
• Employee discounts on vehicles, servicing and parts
• Up to 7% employer pension contribution
• 22 days holiday, increasing to 26 with service, plus bank holidays
• Reward Gateway discounts
• Enhanced family leave
• Employee Assistance Programme
• Health Cash Plan
• Ongoing training and development through our Performance Academy
• Share Incentive Plan

The Role

As a Customer Advisor, you'll be the link between our customers and technicians, ensuring an excellent customer experience throughout the aftersales journey.

Key Responsibilities

• Welcome and support customers throughout the service and repair process.
• Advise on servicing, maintenance and repair requirements.
• Communicate repair costs, timescales and vehicle progress.
• Promote additional work identified through Vehicle Health Checks.
• Quote and sell Service Plans.
• Prepare invoices and process payments.
• Support customer satisfaction through follow-up contact and feedback.
• Use digital systems and processes effectively.
• Work collaboratively with colleagues to deliver outstanding service.

A Day in the Life

“ No two days are the same for a Customer Advisor. We're part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily.

We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments.

Always on the go, with something to do, the day never drags.

This is a fast paced and rewarding job, with the opportunity to develop a career.”

What We're Looking For

We're interested in people with:

• Excellent customer service and communication skills
• Strong organisation and attention to detail
• Good relationship-building skills
• The ability to explain information clearly and confidently
• A desire to achieve personal and team goals
• Commitment to our values: People, Pride, Performance and Praise
• A full UK driving licence

Previous automotive experience is beneficial but not essential.

Training & Development

We'll provide full training, a comprehensive induction and ongoing development through our Performance Academy to help you build a successful career with Stellantis & You.

Inclusion & Diversity

At Stellantis & You, we're committed to creating a workplace where everyone feels valued, respected and able to be their authentic self. We welcome applications from all backgrounds and are proud holders of the Defence Employer Recognition Scheme (ERS) Gold Award.

Join Stellantis & You and build your future with a business where People come first, Pride drives excellence, Performance creates opportunity, and Praise celebrates success.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.