Customer Advisor

The Boots Company PLC; Kettering; On-site; GBP 18,000 - 21,000; Full time

Job summary

The Boots Company PLC in the United Kingdom is seeking a Customer Advisor to join our store team. You’ll help customers, assist at the tills, advise on products and support stock and shop floor displays. Training is provided and you’ll work with colleagues to deliver a friendly, efficient shopping experience.

This role offers on‑the‑job training and a pacey retail environment where customer care comes first, with an emphasis on delivering excellent service to every shopper.

Qualifications

• Full training provided for this role.
• Able to work at pace in a busy retail environment.

Responsibilities

• Assist customers and help them feel at ease by listening and offering product advice.
• Promote in-store offers and schemes to customers.
• Support stock and shop floor presentation to maintain a tidy, inviting store.
• Operate tills and provide a great checkout experience with accuracy and courtesy.

Skills

Communication

Listening

Job description

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively