Customer Advisor

The Boots Company PLC; Bridgend; On-site; GBP 18,000 - 21,000; Full time

Job summary

The Boots Company PLC is seeking a Customer Advisor to join our on-site team. You’ll help customers at tills, answer questions and offer great product advice to make every shopping trip easy.

We provide award-winning training accredited by the Institute of Customer Service and full training for new starters, with opportunities to develop in a busy retail environment while delivering exceptional service to all customers.

Qualifications

• In-person customer service experience is preferred.
• Ability to listen and communicate effectively.
• Comfort with working in a fast-paced retail environment.

Responsibilities

• Assist customers on the shop floor and at tills with friendly service.
• Promote in-store offers and loyalty schemes to customers.
• Keep stock and shelves organized and ensure back rooms are tidy.
• Work with the team to maintain a clean, welcoming store.
• Participate in training accredited by the Institute of Customer Service.

Skills

Customer service

Retail experience

Communication

Job description

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively