Customer Advisor

The Boots Company PLC; Salisbury; On-site; GBP 18,000 - 21,000; Full time

Job summary

The Boots Company PLC is seeking a Customer Advisor to assist customers on the shop floor, operate tills, and support stock in a busy retail environment. The role is onsite at London locations, with structured training and opportunities for progression.

You will work as part of a team to ensure a high-quality shopping experience, promote store offers, and help maintain stock levels and store presentation. Training is provided through an award-winning programme accredited by the Institute of

Qualifications

• Full training is provided for this role.
• Excel in a varied environment, working at pace.
• Communicate and listen effectively.

Responsibilities

• Assist customers on the tills and in the shop floor areas.
• Advise customers and provide great product recommendations.
• Support stock handling and stock room organization.
• Contribute to a clean, presentable store and smooth running of the store.
• Participate in award-winning training accredited by the Institute of Customer Service.

Skills

Excel

Communication

Active listening

Job description

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively