Customer Advisor

Pavers Shoes; Inverness; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a family-run business as a part-time Customer Advisor in our Inverness store, where you will deliver exceptional customer service and enhance sales. We offer ongoing training, a supportive work environment, and a range of benefits, including a generous staff discount and holiday entitlement that increases with service.

Benefits

Generous Staff Discount

Holiday Entitlement

Company Contribution Pension

Pavers Foundation Access

Pavers Academy Access

Wellbeing and Financial Support

Qualifications

• No prior experience required, but right attitude essential.
• Passion for achieving sales targets and excellent customer service.

Responsibilities

• Deliver high levels of customer service and product advice.
• Achieve sales targets in a fast-paced environment.

Skills

Friendly

Engaging

Positive

Customer Service

Sales

Job description

We have a part-time Customer Advisor opportunity to join our Pavers team in our Inverness Store on a 12-hour per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working.

What we look for in a Customer Advisor

We are looking for friendly, engaging, and positive people who want to give an amazing service experience to all our customers. You will deliver consistently high levels of customer service, advising on shoe care, handbags, and accessories to complement a customer’s needs, offering genuine, honest, and knowledgeable advice on our products. You will be the reason that customers want to come back again and again to our stores.

Are you passionate about achieving sales targets and finding just the right products for your customers? Do you have a ‘can do’ attitude to try new things, hit sales targets, and enjoy working in a fast-paced and fun environment?

We will give you full training and support to ensure you succeed in your role. Prior experience is not required, but the right attitude and behaviours are essential.

If this sounds like you, then we could be the perfect fit!

Pay for a Customer Advisor

From 1st April 2024

£11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour)

Once you complete the required retail induction PaSS stages, your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour)

Benefits you will receive as a Customer Advisor

• Generous Staff Discount, some of which can be used by family and friends!
• Holiday Entitlement which increases with service
• Company Contribution Pension
• Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
• Access to the Pavers Academy: providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programmes
• Access to wellbeing and financial support through RetailTRUST

Why You Should Join Us

• We are a successful, highly profitable, family-run business with over 50 years of trading, over 170 stores across the UK and Ireland, and owners of the Jones Bootmaker and Herring Shoes brands.
• We strive to do right by our people. In 2021, we were recognized as one of the Top 10 Retailers in the country by Best Companies.
• In 2021, we became the first major retailer to achieve Carbon Neutral status. Since 2018, we have donated over £2.2m to the Pavers Foundation, supporting causes in health, education, and community.
• We provide great jobs in a supportive family environment. We know our colleagues are the backbone of our success, and we prioritize your well-being to ensure excellent service for our customers.