Customer Advisor

Boots Opticians; Hemel Hempstead; On-site; GBP 60,000 - 80,000; Full time

Job summary

En tant que Customer Advisor chez Boots, vous serez responsable d'offrir une expérience de magasinage exceptionnelle en aidant les clients, en promouvant les produits et en maintenant les standards du magasin. Nous recherchons des candidats ayant d'excellentes compétences en communication, capables de travailler en équipe et désireux de représenter notre marque. Un environnement inclusif et formateur vous attend pour débuter ou poursuivre votre carrière dans le secteur de la vente au détail.

Benefits

Plan d'épargne retraite

Bonus annuel discrétionnaire

Réductions pour employés

Congé parental amélioré

Accès à un programme d'assistance aux employés

Qualifications

• Capacité à travailler dans un environnement varié et à un rythme rapide.
• Compétence en communication et écoute efficace.
• Désir d'être un ambassadeur de la marque et d'aider les clients.

Responsibilities

• Assister les clients à trouver les meilleurs produits.
• Promouvoir les offres et les schémas en magasin.
• Travailler avec l'équipe pour offrir une expérience client exceptionnelle.

Skills

Communication

Travail d'équipe

Service client

Job description

Job Description

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:

• Experience providing customer care and delivering great customer service, but this is not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards . Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Business Area

Retail

Function

Store Colleagues

Keywords

Retail, Stores, Customer, Customer Service, FMCG, Store, Sales, Retail Sales, Cash Handling, Photo, Photo Processing, Counter Sales, Beauty, Skincare, Cosmetics, Beauty Advisor, Sales, Retail, Counter Sales, Beauty Consultant, Electrical, Consultant, Fragrance, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Dispenser, Trainee Dispenser, No7, Part time, Sales Assistant, Retail Assistant

Hours per week

37.5

Latitude,longitude 1

51.751934267,-0.471908277

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays and Weekends

Airport

No

Hours per week

Over 35 hours per week

Company

UK Stores

Division

16 - United Kingdom

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

No

Region

6 - East

Area

161 - West Hertfordshire

Store

739 - HEMEL HEMPSTEAD

Req Posted Date

12-Jun-2025

County

Hertfordshire

Country

UK

Address 1

149 Marlowes

Address 2

Hemel Hempstead

Address 3

Hertfordshire