Customer Advisor

B&Q plc; Great Yarmouth; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Employee discounts

Job summary

B&Q plc in Great Yarmouth is seeking a part-time Customer Advisor to support customers with home improvement guidance, stock checks and display maintenance. The role offers 20 hours per week across shifts, including weekends, with training in paint-mixing and timber cutting as part of the job.

Join a team that values friendly service and teamwork; you’ll help customers, manage stock, and ensure the store looks inviting while following a flexible rota.

Qualifications

• Friendly and outgoing, eager to help customers.
• Obsessed with home improvement and keen to learn new ways of assisting customers.
• Great at working in a team and able to adapt to a rota that includes weekends, evenings and bank holidays.

Responsibilities

• Assist customers with stock checks and product availability.
• Set up and maintain in-store displays to create an inviting shopping environment.
• Deliver excellent customer service as a core focus of the role.
• Gain training in paint-mixing and timber cutting while supporting store operations.

Skills

Customer service

Team player

Willing to learn

Flexible schedule

Job description

Customer Advisor

Date: 2026-09-21

Location: Gorleston-on-Sea, England

Country: GB

Application Type: Any

Closing Date: 2026-12-20 11:06:33.91

Overview

Customer Advisor / Building

Part Time - 20 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £13.10 per hour

B&Q Great Yarmouth

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.

What's the job?

Join our team, and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You'll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need:

• Happy to help, eager to learn and just a little bit obsessed with home improvement, you'll be right at home with us.
• You're friendly and outgoing, and you get a buzz from helping others.
• You'll be happy to expand your skills by using new technology and learning new ways of working.
• You're great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you'll be valued for who you are.

We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

We also provide generous breaks to make sure you're refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at #####. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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