Customer Advisor

B&Q plc; England; On-site; GBP 30,000; Full time

Job summary

A leading home improvement retailer in the United Kingdom is looking for a Customer Advisor to help customers improve their homes. In this role, you will drive sales, manage stock, and provide expert advice. Ideal candidates should have a strong customer service focus and a passion for home improvement. The position offers a competitive salary and includes various benefits such as a pension scheme and holidays. Flexibility to work weekends and evenings is required.

Benefits

Competitive salary

Award-winning pension scheme

6.6 weeks holiday

Shopping discounts

Employee Assistance Programme

Qualifications

• Happy to help, eager to learn and slightly obsessed with home improvement.
• Excellent team player, flexible to work on a rota including weekends and evenings.

Responsibilities

• Become an expert advisor and inspire customers in their home improvement projects.
• Drive sales while managing stock and ensuring the store looks great.
• Operate paint‑mixing and cutting timber stations.

Skills

Customer service focus

Team player

Adaptability

Friendly and outgoing

Tech-savvy

Job description

Overview

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.

What You'll Do

• Become an expert advisor and inspire customers in their home improvement projects.
• Drive sales while managing stock, setting up displays, and ensuring the store looks great.
• Operate paint‑mixing and cutting timber stations (if trained).

What We Need

• Happy to help, eager to learn and slightly obsessed with home improvement.
• Friendly, outgoing, and inspired by helping others.
• Comfortable using new technology and learning new ways of working.
• Excellent team player, flexible to work on a rota that includes weekends, evenings and bank holidays.
• Strong customer service focus.

Details

• Location: Melksham
• Salary: £30,000
• Hours: Monday – Friday, 40 hours per week

Diversity & Inclusion

We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Benefits

As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and more! We also provide generous breaks to keep you refreshed.