Customer Advisor

B&Q Limited; Brompton; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Pension scheme

ShareSave

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Job summary

B&Q Limited in Gillingham is hiring a Customer Advisor on a 3-month fixed term contract for 20 hours per week, with shifts across Monday to Sunday, 06:00am – 24:00am.

The role focuses on delivering excellent customer service, helping customers with home improvement projects, and supporting stock, displays and store presentation.

You’ll be friendly, eager to learn, a great team player, and comfortable with a rota that includes weekends, evenings and bank holidays.

Qualifications

• Excellent customer service skills.
• Willingness to learn and adapt.
• Team player with a friendly, outgoing attitude.
• Willing to work weekends, evenings, and bank holidays.

Responsibilities

• Assist customers with home improvement projects and provide advice.
• Sales will be important and stock management.
• Set up displays and keep the store looking great.
• Assist in paint-mixing and timber cutting training.

Skills

Customer service

Teamwork

Flexibility

Sales

Job description

Overview

Customer Advisor

Part Time - 20 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday, 06:00am - 24:00am

UK Notional hourly rate £13.10 per hour

B&Q Gillingham

We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

• an award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits
• lots more!

We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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