Customer Advisor

The Boots Company PLC; Ballymena; On-site; GBP 37,308,000 - 43,268,000; Full time

Job summary

The Boots Company PLC in Ballymena is seeking a Customer Advisor to work on-site, helping customers at the tills, offering great product advice, and supporting back-shop tasks. You will be trained and supported by award-winning programmes to deliver excellent service.

Join a team focused on friendly, efficient service, with opportunities to promote offers and keep the store well-stocked and welcoming. Training is provided to help you excel in a fast-paced retail environment.

Qualifications

• Full training is provided for this role.
• Excel in a varied environment and work at pace.
• Strong communication and listening skills.

Responsibilities

• Assist customers on tills, advise on products, and help in the back shop.
• Promote in-store offers and schemes with clear information.
• Maintain stock display and ensure the store is clean and presentable.
• Provide a great shopping experience through teamwork and excellent service.

Skills

Customer service

Communication

Active listening

Job description

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively