Customer Advisor

The Boots Company PLC; Enniskillen; On-site; GBP 18,000 - 21,000; Full time

Job summary

The Boots Company PLC is hiring for a Customer Advisor role. You will work on-site, helping customers at the tills, advising on products and taking part in stock and shop floor tasks. Training accredited by the Institute of Customer Service is provided to support your growth and success.

Join a busy retail team and contribute to a welcoming shopping experience, with opportunities to learn about promotions and store operations while delivering excellent customer service every day.

Qualifications

• Full training is provided for this role.
• Excel in a varied environment, working at pace.
• Communicate and listen effectively.

Responsibilities

• Help our customers and put them at ease; listen, answer questions and provide great advice on products.
• Promote in-store offers and schemes to customers.
• Support store operations: stock, displays and tills to ensure smooth running.
• Work with the team to maintain a clean, welcoming store.
• Take part in award‑winning training accredited by the Institute of Customer Service.

Skills

Customer service

Effective communication

Job description

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively