Customer Advisor

Argos Limited; Ashington; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Discount card

Free food & drinks

Holiday entitlement

Pension match

Share schemes

Shopping discounts

Wellbeing support

Job summary

Argos Limited is seeking a Customer Advisor to deliver excellent customer service to shoppers on tills, at collection counters and across the shop floor. You will assist with product questions, process payments and explain financial services where applicable.

You’ll be present on the shop floor, help customers with a wide range of products and support stock areas when the store is quieter. The role is part-time and involves weekday and weekend shifts.

Qualifications

• Must be above the school-leaver age in your country.
• Right to Work eligibility in the UK.

Responsibilities

• Deliver excellent customer service on tills, website screens on the shopfloor and at the collection counter.
• Collect products from stock, take payments, explain financial services and process refunds.
• Be present on the shop floor to assist customers and contribute to stock room support when quiet.
• Build knowledge of products, services and promotions to provide recommendations.

Skills

Customer service

Team player

Digital tools

Attention to detail

Friendly attitude

Job description

Responsibilities

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products - supporting in the stock room when the store is quiet
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Always prepared to work flexibly and productively to a high standard across the store when needed - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Embraces using new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers.

If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Argos stores .

As one of the leading UK digital retailers, Argos provides our customers with inspiring choice and trusted value across a vast range of products with unforgettable ease. As a Customer Advisor, you'll provide the very best experience for our customers when they visit our stores to shop or collect their online orders.

Eligibility

• You must be above the school-leaver age in your country
• You must have Right to Work eligibility in the UK

Most roles are part-time working across a variety of shifts, including weekdays and weekends. Your hours will be scheduled to fit around your availability and may vary from week to week.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

If you would like to learn more about our commitment to inclusivity, please take a look . As part our commitment as a Disability Confident Leader, all candidates will be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Benefits

• Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension - we'll match between 4-7.5% of your pension contributions
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues