Customer Advisor

TN United Kingdom; Abbots Langley; On-site; Part time

Job summary

Join a leading company as a Customer Advisor, where you will engage with customers, assist with their needs, and ensure a smooth store operation. This role offers excellent training and the chance to develop your career in a supportive environment.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay and gift cards for parents

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Thrive in a fast-paced, varied environment.
• Effective communication and listening skills.

Responsibilities

• Helping customers and providing advice on products.
• Promoting in-store offers and ensuring smooth store operations.
• Collaborating with team members for a clean store environment.

Skills

Communication

Teamwork

Job description

Social network you want to login/join with:

Role and Salary

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

About the role

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain valuable experience, or you have retail experience and are seeking a new challenge. This could be the start of a new career with us.

You will work onsite, reporting to the Assistant or Store Manager. Your responsibilities may include helping on the tills, advising customers, or working in our back shop. Specific duties include:

1. Helping customers and making them feel at ease; listening to their needs, answering questions, providing advice on products, recommending items, or offering baskets — the little things that make a difference.
2. Promoting in-store offers and schemes to enhance customer experience.
3. Ensuring the store runs smoothly by managing product displays, providing excellent service at the tills, and assisting with stock management.
4. Collaborating with team members to maintain a clean and presentable store environment.
5. Receiving award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experiences needed to succeed:

1. Full training is provided, and we seek candidates who:
2. Thrive in a fast-paced, varied environment.
3. Communicate and listen effectively.
4. Enjoy working as part of a team and fostering collaboration.
5. Understand that small details can significantly impact customer interactions.
6. Take pride in representing the Boots brand and helping customers find suitable products.

Desirable skills

These are additional skills or experiences that are not essential but would be a plus:

• Experience in customer care and delivering excellent service (not mandatory).

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and gift cards for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health

For more benefits, visit boots.jobs/rewards. Note that salary estimates on third-party sites are not endorsed by Boots.

Why Boots?

We promote an inclusive and considerate working environment, embracing diversity and fostering potential. We are proud to be an equal opportunity employer committed to positive change.

Next steps

If successful, you will be invited to an in-store interview within 14 days. We are open to discussing part-time or job share options and can provide reasonable adjustments during the application process.