Customer Advice and Support Advisor - Peebles Contact Centre - SBO10495

Scottish Borders Council; Peebles; On-site; GBP 18,000 - 24,000; Part time

Job summary

Scottish Borders Council in Peebles is seeking a friendly Customer Advisor for the Peebles Contact Centre on a permanent part-time basis (25 hours per week). You will help residents access council and library services, answering enquiries in person, by phone, email and online, and providing clear information with a positive customer experience.

The role requires good IT skills, a welcoming attitude and strong communication, plus the ability to learn quickly and work as part of a small team

Qualifications

• Welcoming and adaptable with confident IT use.
• Strong communication and quick learning ability.
• Commitment to positive resident experiences.

Responsibilities

• Answer inquiries face-to-face, by phone, email and online with clear information.
• Support Peebles and Innerleithen offices as needed for the wider team.
• Provide excellent customer service to residents and visitors.

Skills

Customer service

IT proficiency

Strong communicator

Education

SCE Standard Grades 3+ including English

Tools

IT systems

Job description

Customer Advice and Support Advisor - Peebles Contact Centre - SBO10495

Hours: 25

Contract Duration: Permanent

Interviews will be week commencing 23rd November 2026

Role Profile

Join our team at Peebles Contact Centre

Are you a people person who enjoys helping others and learning new things? We have an exciting part-time opportunity for a Customer Advisor to join our friendly team at Peebles Contact Centre .

Peebles Contact Centre is part of our wider Tweeddale team, which also has an office at Innerleithen Library Contact Centre. While Peebles will be your main base, you will be required to work from the Innerleithen office occasionally to support the wider team and service needs.

In this varied and rewarding role, you will be at the heart of the local community, helping customers access a wide range of Council and library services. You will respond to enquiries face-to-face, by telephone, email and online, providing clear information and excellent customer service.

We are looking for someone who is welcoming, adaptable and confident using IT. You will be a quick learner, a strong communicator and committed to creating a positive experience for residents and visitors to the Scottish Borders.

If you enjoy working with people, thrive in a busy and varied environment, and want to make a difference in your community, we would love to hear from you.

At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.

Informal Enquiries

Informal enquiries may be made to Catriona Steven at [e-mail].

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.

Employability Support –The Employability Service - For support on completing job applications, Scottish Borders residents can access free support from our specialist Employability Team.

Please contact us via the switchboard 01835 824000 asking to be transferred to the Employability Service or email [e-mail] You can also find more about the support we have to offer, by visiting our website for more information https://www.scotborders.gov.uk/help-finding-job/support-employment