Customer Adoption & Onboarding Specialist

IRIS Software Group

Slough

Hybrid

GBP 32,000 - 42,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work model

Competitive salary + commission

Job summary

IRIS Software Group is seeking a Customer Adoption Executive in a Hybrid role (Manchester or Slough) to support customers in onboarding, adoption, and value realization during their first year. You will work closely with Sales, Professional Services, Support and Customer Success teams to ensure an outstanding customer experience from day one.

The role emphasizes onboarding programmes, driving product adoption, capturing feedback, and collaborating across teams to improve engagement and

Qualifications

Experience in a customer-facing role delivering excellent customer experiences.
Strong communication and relationship-building skills.
Excellent organisational skills with ability to manage multiple priorities.
Proactive, problem-solving mindset and confident interaction with customers via multiple channels.

Responsibilities

Deliver onboarding calls and welcome sessions for new customers.
Guide customers through activation, setup, and initial adoption activities.
Promote training resources and self-service tools to drive adoption.
Build customer confidence in early journey and coordinate with Professional Services.
Engage proactively to increase product usage and value realization.
Capture feedback and maintain accurate CRM records and logs.