Customer Acquisition Agent

Davies Resourcing; Warrington; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading specialist lender of consumer finance is looking for a passionate Customer Loan Specialist in a hybrid role. You will play a vital role in onboarding new customers, verifying identities, and assessing their loan options. Ideal candidates will have experience in a fast-paced environment, excellent communication skills, and a GCSE level qualification or equivalent. Competitive salary and bonus opportunities are available as part of a supportive and collaborative team.

Benefits

Competitive salary and bonus potential (£500/month on top of salary)

Comprehensive training and development opportunities

Supportive and collaborative work environment

Qualifications

• Confident communicator with strong written and verbal skills.
• Experience in a fast-paced, outbound calling environment.
• Ability to manage time effectively.

Responsibilities

• Verify customer identity and income through due diligence checks.
• Assess financial affordability by analyzing income and expenditure.
• Conduct telephone consultations to establish accurate monthly outgoings.

Skills

Communication

Problem Solving

Attention to Detail

Education

Minimum GCSE level qualification or equivalent

Job description

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Do you thrive in a fast-paced environment where you can make a real difference?
A leading specialist lender of consumer finance is seeking a passionate and results-oriented Customer Loan Specialist to join our growing team.

— HYBRID POSITION —-

About the Role:
In this exciting role, you’ll play a pivotal role in bringing new customers on board. You’ll be responsible for completing customer due diligence, assessing affordability, and guiding customers through their loan options. You’ll also be making outbound calls and handling inbound inquiries to progress applications to completion.

What You’ll Do:

• Verify customer identity and income through thorough due diligence checks.
• Assess financial affordability by analyzing income and expenditure.
• Conduct telephone consultations to establish accurate monthly outgoings.
• Provide clear explanations and complete quotations to empower customers to make informed decisions.
• Actively progress applications through outbound calls.
• Handle customer and dealer inquiries regarding application status.

Who You Are:

• A confident and articulate communicator with strong written and verbal skills.
• A natural problem solver with a keen eye for detail.
• Experienced in a fast-paced, outbound calling environment (ideal).
• Proven ability to work independently and manage your time effectively.
• A team player with a supportive and inclusive approach.
• Experience in a regulated environment (a plus).
• Knowledge of the sub-prime market (highly desirable).
• Minimum GCSE level qualification or equivalent.

What We Offer:

• Competitive salary and bonus potential (£500/month on top of salary).
• Comprehensive training and development opportunities.
• Supportive and collaborative work environment.
• Opportunity to make a positive impact on customers’ lives.