Customer Account Manager

JR United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in consumer finance is seeking a Customer Account Manager in Stoke-on-Trent. The role involves managing loan processes and delivering exceptional customer service. Candidates should possess strong communication skills and a detail-oriented approach. The position offers competitive salary and benefits, including a generous pension scheme and training opportunities.

Benefits

Excellent company pension (3% employee, 8% employer contribution)

25 days holiday plus Bank Holidays

Cycle to Work vouchers

3 Charity Volunteering Days

Qualifications

• Strong communication skills and confidence.
• Enjoy working with targets.

Responsibilities

• Handle the entire process of providing loans to customers.
• Establish customer requirements and affordability.
• Process loan agreements and support throughout the loan lifecycle.

Skills

Communication

Rapport-Building

Attention to Detail

Job description

Social network you want to login/join with:

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Client:

Reed- UNLIMITED

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Are you looking for a fresh start? Do you have financial services experience and are seeking a new challenge? We may have the role for you! Evlo is currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. We are winners of MoneyFacts Best Non-Mainstream Lender for the last 5 years, offering dynamic growth opportunities supported by a superb range of benefits. With customers at the heart of everything we do, we are proud of our 4.7-star rating on TrustPilot and 4.9 stars on Feefo.

If you have excellent people skills, we would love to hear from you! You will receive full training and development to support your success.

The Role

As a Customer Account Manager, you will handle the entire process of providing loans to our customers. Your responsibilities include speaking to customers, establishing their requirements and affordability, processing loan agreements, and supporting them throughout the loan lifecycle.

This role requires strong communication skills, excellent rapport-building abilities both on the phone and face-to-face, and a keen eye for detail. We are passionate about our customers, and our employees demonstrate this through delivering excellent customer service and positive outcomes.

If you possess the following skills, a Customer Account Manager role could be ideal for you:

• Strong communication skills and confidence

• Enjoy working with targets

The Salary

Up to £30,000 depending on experience.

Rewards

Successful applicants will receive comprehensive training through our induction process and ongoing support from senior management. The salary is competitive and includes a bonus scheme, supported by a wide range of benefits:

• Excellent company pension (3% employee, 8% employer contribution)

• 25 days holiday plus Bank Holidays (holiday buy/sell options available)

• Cycle to Work vouchers

• 3 Charity Volunteering Days

Evlo values employee satisfaction and is committed to being a great place to work. We partner with OnHand to promote volunteering and have an active Employee Forum and Mental Health First Aiders on site.