Customer Account Manager

JR United Kingdom; Bolton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading consumer finance company in Bolton is seeking a Customer Account Manager to oversee the loan process and ensure excellent customer service. The role requires strong communication skills and attention to detail, with full training provided. The company offers a competitive salary and a range of benefits, including a generous pension scheme and holiday options.

Benefits

Excellent company pension (3% employee, 8% employer contribution)

25 days holiday plus bank holidays

Cycle to Work vouchers

3 charity volunteering days

Qualifications

• Experience in financial services is essential.
• Strong communication and rapport-building skills required.

Responsibilities

• Manage the entire loan process and engage with customers.
• Assess customer requirements and process loan agreements.

Skills

Communication

Rapport-building

Target-oriented

Job description

Job Description

Are you looking for a fresh start? Do you have experience in financial services and are seeking a new challenge? Evlo, an established market leader in consumer finance with over 15 years of successful history and winners of MoneyFacts Best Non-Mainstream Lender for the last 5 years, is recruiting for a Customer Account Manager. We offer dynamic growth opportunities supported by a superb range of benefits. Our customers rate us highly, with 4.7 stars on TrustPilot and 4.9 stars on Feefo.

If you possess excellent people skills, we would love to hear from you! Full training and development will be provided to support your success.

The Role

As a Customer Account Manager, you will manage the entire loan process, including engaging with customers, assessing their requirements and affordability, processing loan agreements, and supporting them throughout the loan lifecycle. Strong communication skills, rapport-building abilities both over the phone and face-to-face, and keen attention to detail are essential. We are passionate about delivering excellent customer service and positive outcomes.

Ideal Candidate Skills

• Strong communication skills and confidence
• Enjoy working with targets

Salary

Up to £30,000 depending on experience.

Rewards and Benefits

Successful applicants will receive comprehensive training, a competitive salary, and a bonus scheme. Our benefits include:

• Excellent company pension (3% employee, 8% employer contribution)
• 25 days holiday plus bank holidays (holiday buy/sell options available)
• Cycle to Work vouchers
• 3 charity volunteering days

Evlo is committed to being a great place to work, with initiatives like an Employee Forum, Mental Health First Aiders, and partnerships promoting volunteering.