Customer Account Manager

TN United Kingdom; Altrincham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player based in Altrincham is seeking a Customer Service professional to enhance their dynamic team. This role involves managing key accounts, liaising with wholesale customers, and ensuring smooth communication throughout the supply chain. With hybrid working options, you will have the flexibility to work from home while contributing to a company with ambitious growth plans. If you have a proven track record in customer care and a passion for delivering exceptional service, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Proven commercial customer care experience required.
• Ability to manage key accounts and resolve queries effectively.

Responsibilities

• Liaise with wholesale customers regarding large value orders.
• Manage key accounts and respond to queries in a timely manner.
• Assist sales admin team with order processing when required.

Skills

Customer Service

Account Management

Communication Skills

Problem Solving

Job description

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A leading national manufacturer based in the heart of Altrincham have an exciting new vacancy for a proven Customer Service professional. Market leaders in their field, with a combined turnover of £50 million, they have ambitious continued plans for growth and need a further team member to join their team

• Liaising with wholesale customers regarding large value orders
• Taking details of bulk order details, keeping customers informed of order delays and any faults in products via the supply chain team.
• Managing your own set of key accounts, dealing with any queries in a timely manner
• Supporting Area management with any stock/ad-hoc reporting
• Creating and maintaining product ranges and information on the wholesale web page and IT platforms
• Advising customers of new product ranges and sending samples
• Attending regular meetings with the Area sales manager to discuss forecasting, dormant and slow-moving stock and any other sales admin requirements.
• Assisting sales admin team with order processing when required

** Hybrid working, 3 days in, 2wfh – MUST live locally to Altrincham **

If you have proven commercial customer care experience, then please do not hesitate to give us a call today, Lisa at Forrest Recruitment Ltd on 0161 928 9268

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.