Customer Account Coordinator

Nottingham Community Housing Association Limited; Clifton; On-site; GBP 33,000 - 39,000; Part time

Benefits offered by this job

Free DBS checks

Free healthcare

Pension

Generous annual leave

Company social events

£250 referral bonus

Job summary

Nottingham Community Housing Association Limited is offering a part-time role as a Customer Account Coordinator in Clifton. You will be the first point of contact, providing administrative and customer support to the Customer Accounts Team and helping ensure a responsive service.

This role supports rent accounts, benefits access and tenancy sustainability. The position is 14 to 17.5 hours per week, with working days Wednesday to Friday.

Qualifications

• Experience of providing excellent customer service in a busy environment.
• Strong administration and organisational skills.
• Good attention to detail and the ability to maintain accurate records.
• Confidence using Microsoft Office applications and database systems.
• Excellent communication skills, both written and verbal.
• The ability to prioritise workloads and manage competing demands.
• Experience of working effectively as part of a team.
• A positive and empathetic approach when supporting customers.

Responsibilities

• Respond to customer enquiries by telephone, email and other channels.
• Maintain accurate customer records and update internal systems.
• Support customers with payment enquiries and direct them to appropriate support services.
• Process information relating to customer accounts and payment arrangements.
• Collaborate with colleagues across NCHA to ensure a joined‑up service.
• Support the team to achieve service standards and income collection objectives.

Skills

Customer service

Administration

Attention to detail

MS Office

Communication

Teamwork

Prioritisation

Database systems

Tools

Database systems

Job description

Salary: £32,800 - £38,700 per annum pro rata

Location: Clifton

Hours: 14 to 17.5 hours per week - as noted above

Closing Date: 14/10/2026 23:59

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in 2 days at 23:59 BST.

Helping Our Customers - DownloadEquality Diversity and Inclusion Strategy - DownloadYour Money Matters Coordinator - Role Profile - April 22.docx - Download

The Vacancy

Join us and help customers take control of their finances while making a real difference to their lives.

At NCHA, we know that a safe and secure home starts with financial wellbeing. This is an exciting opportunity to join our Customer Accounts Team, where you'll play a key role in supporting customers to manage their rent accounts, access financial support and sustain their tenancies.

The Customer Accounts Team provides a customer-focused and tailored income collection service, supporting customers to prevent and address rent arrears while maximising income for NCHA. Working closely with customers to help them access benefits, manage household finances and sustain their tenancies through proactive support and early intervention.

About The Role

As a Customer Account Coordinator, you'll be the first point of contact for many of our customers, providing administrative and customer support to the Customer Accounts Team. You'll help ensure customers receive an efficient and responsive service while supporting colleagues with account management activities and keeping accurate records.

This part-time role offers between 14 and 17.5 hours per week, depending on your preference, with working days covering Wednesday to Friday.

What You'll Be Doing

Working closely with Customer Account Coordinators, Customer Account Officers and Team Leaders, you'll play an important role in helping the team deliver excellent customer service and maximise income collection. This could look like:

• Responding to customer enquiries by telephone, email and other communication channels
• Maintaining accurate customer records and updating internal systems
• Supporting customers with payment enquiries and directing them to appropriate support services
• Processing information relating to customer accounts and payment arrangements
• Working collaboratively with colleagues across NCHA to ensure customers receive a joined‑up service
• Supporting the team to achieve service standards and income collection objectives

What You'll Have

• Experience of providing excellent customer service in a busy environment
• Strong administration and organisational skills
• Good attention to detail and the ability to maintain accurate records
• Confidence using Microsoft Office applications and database systems
• Excellent communication skills, both written and verbal
• The ability to prioritise workloads and manage competing demands
• Experience of working effectively as part of a team
• A positive and empathetic approach when supporting customers

You’ll also share our values, enjoy working with people and be committed to providing excellent service to our customers.

Why join NCHA?

You’ll be joining a supportive and dedicated team that makes a genuine difference to people's lives every day. We offer flexible working arrangements, development opportunities and a welcoming workplace culture where everyone can thrive.

Did you know NCHA is officially a Great Place to Work?

In fact, we’re included in the top 50 super-large workplaces by Great Place To Work UK. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say we’re a great place to work.

Want to make a difference?

If you’re looking for a rewarding part‑time role where you can support customers, develop your skills and contribute to our mission of providing excellent housing and support services, we’d love to hear from you.

This role requires a Basic DBS check, which will be arranged and funded by NCHA.

The Company

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we’re really proud of that. We’re more than just a housing association: we delivery care and support to people all over the East Midlands. Read our story to find out more about us.

Some Benefits

• Wellbeing
• plan
• NCHA
• pension
• Free DBS
• checks
• £250 referral bonus
• Generous annual
• leave
• Free healthcare
• cash plan
• Company social
• events
• Enhanced maternity, paternity and adoption leave and pay
• Free training and development
• Access to cycle to work and discounted bus pass schemes