Custody & Welfare Officer - Calm, People-First Security

Serco Limited; Guildford; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Training programme

224 hours annual leave

Pension (matched up to 6%)

Free on-site parking

Subsidised meals

Full uniform provided

Employee discounts + Blue Light Card

Job summary

Serco Limited is recruiting for a full-time, permanent role at the Gatwick Immigration Removal Centre. You will help maintain safety and security, build respectful relationships, and de-escalate challenging situations, while supporting people from diverse backgrounds.

The work is people-focused, not just security, demanding calm, empathy, and clear communication. Shifts include day and night patterns, with a 9-week training programme and comprehensive benefits.

Qualifications

• Calm under pressure.
• Able to listen without judgement.
• Confident handling difficult situations.
• Respectful of every background and culture.
• Motivated to help people through tough moments.
• No experience? No problem.

Responsibilities

• Maintain safety and security across the centre.
• Build professional, respectful relationships.
• De-escalate challenging situations calmly.
• Support people from diverse cultures and backgrounds.
• Stay alert, hands-on, and ready for anything.

Skills

Calm under pressure

Empathy

Communication

Teamwork

Job description

Serco Limited is recruiting for a full-time, permanent role at the Gatwick Immigration Removal Centre. You will help maintain safety and security, build respectful relationships, and de-escalate challenging situations, while supporting people from diverse backgrounds.

The work is people-focused, not just security, demanding calm, empathy, and clear communication. Shifts include day and night patterns, with a 9-week training programme and comprehensive benefits.