Sessional Administrator

Nacro; Birmingham; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Nacro is seeking an Administrator to support the central Administration team for justice contracts. The role involves triaging referrals from Probation, liaising for information, and allocating cases to delivery teams.

The ideal candidate is organised, proactive and has experience with Microsoft Office, especially Excel, and confidential records. The role sits within our central Admin team and supports services under Probation supervision, with a DBS check required.

Qualifications

• Admin experience essential.
• Strong knowledge of Microsoft Office, especially Excel.
• Experience handling confidential records is beneficial.

Responsibilities

• Work collaboratively in a multi-agency setting while maintaining confidentiality.
• Understand Microsoft Office and use case management systems to record activity.
• Contribute to meeting team performance targets.
• Maintain up-to-date records in required systems and produce reports.
• Represent Nacro positively and work as part of an integrated team.
• Adhere to safeguarding and data policies and promote equality and diversity.

Skills

Organised

Telephone manner

Microsoft Office

Excel

Job description

• Location – Hybrid (Work from Home/Birmingham Office)
• DBS requirement - Enhanced

This role does not offer eligibility for visa sponsorship.

Do you believe in social justice, fairness and giving people a second chance? So do we. These values have allowed us to change lives, build stronger communities and reduce crime for more than 50 years.

And we are committed to making an even bigger impact in the future.

That means putting the people we help at the heart of everything we do - always delivering our services and support to the very highest standards of quality and compliance. Nothing less will do.

So, join our team as an Administrator to support the team with case work, ensuring that all procedures are met and are in line with our contract and service requirements.

We are looking for an enthusiastic Administrator to support the team with case work, ensuring that all procedures are met and are in line with our contract and service requirements. This role sits within our central Administration team for Nacro's justice contracts. These contracts offer accommodation and personal wellbeing support to adult males under supervision of the Probation Service. The Administration team are responsible for reviewing and triaging all referrals made to our services from Probation, liaising with Probation for further information as required and allocating referrals to our delivery teams.

The ideal candidate will be organised and proactive with a good telephone manner Previous administration experience is essential, as well as demonstrable knowledge of Microsoft Office, particularly Excel. Lastly, previous experience of working with confidential records would be beneficial.

Duties and responsibilities include but is not limited to:

• Work collaboratively in a multi-agency setting as required. This includes maintaining professional relationships and appropriate confidentiality of information. * Manage data systems and develop effective methods of data processing.
• Understand the main Microsoft Office programmes and an ability to use case management systems to record project activity. * Ability to scrutinise data in order to produce detailed project reports.
• Actively contribute towards meeting team performance targets in respect of the service
• Maintain up to date records via relevant and appropriate systems within specified timeframes and produce reports as required.
• Positively promote and represent Nacro at all times, building strong relationships with colleagues to work as part of an integrated team focused on meeting the needs of services users/learners.
• Adhere to Nacro's Safeguarding and data policies and procedures at all times and comply with legislation and statutory duties and data controls protocols.
• Act in line with, promote and carry out all responsibilities with full regard to Nacro's Equality and Diversity Policy.

Please note: Due to having access to Ministry of Justice systems this role is subject to a Basic DBS check against the adult workforce and Enhanced Level 1 HMPPS

Nacro is a fair and inclusive employer

At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed during the application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or [e-mail].