Custody Ops: Night-Shift Support Officer

Ministry of Justice; Birmingham; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Civil Service pension

Season ticket loans

Retail discounts

Employee Assistance Programme

Cycle to Work

Job summary

The Ministry of Justice is seeking an Operational Support Grade to help run a busy prison. You will join a close-knit team delivering a range of support services, including patrols, gate duties, deliveries, and supervising visitors.

You will work 37 hours per week on a rolling shift pattern, including nights, evenings, weekends and public holidays. A pro-rata annual leave of 25 days rising to 30 after 10 years applies, plus a Civil Service pension and other staff benefits.

Responsibilities

• gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios
• control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported
• visits: book visits; identify and process visitors on their arrival, escort them if required
• censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
• night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
• reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage
• prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement
• food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle
• driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office
• phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors
• procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents

Job description

The Ministry of Justice is seeking an Operational Support Grade to help run a busy prison. You will join a close-knit team delivering a range of support services, including patrols, gate duties, deliveries, and supervising visitors.

You will work 37 hours per week on a rolling shift pattern, including nights, evenings, weekends and public holidays. A pro-rata annual leave of 25 days rising to 30 after 10 years applies, plus a Civil Service pension and other staff benefits.