Custody & Community Support Worker - (Devon)

Seetec; Styal; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

2 Volunteer Days

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Annual salary pay review

Refer a friend scheme

Benefit Hub access

Job summary

Seetec Communities is seeking a compassionate Custody & Community Support Worker to support participants from assessment through to sentence completion. You will deliver one-to-one and group interventions to promote social inclusion, wellbeing, and skills for everyday life.

The role covers a peripatetic cluster across Devon with 37 hours per week and a salary of £25,877–£29,000 per annum. We welcome applicants from health, social care, mental health, housing, and related fields who are

Qualifications

• IAG Level 3 desirable.

Responsibilities

• Manage a caseload of participants across custody and community settings with complex needs and provide advice, guidance and support to overcome barriers to social inclusion and signpost to internal and external support.
• Completion of pre-release work/through the gate support, initial assessments and creation of individual/tailored action plans, delivery of interventions on a one to one and group work basis, motivational support and guidance to help and sustain engagement, progress reviews and reinforce positive outcomes.
• Ensure accurate and timely recording of input participant data to operate within contractual, administrative and financial requirements.
• Meet individual performance targets and contribute towards team performance targets in line with contractual requirements.
• Provide information to support monitoring and tracking of performance against contract targets and ensure activities are effective.
• Ensure effective case management and coordination of risk with safeguarding of adults and children including notification of concerns to Probation Service and adherence to policies.
• Implement safeguarding policies within all delivery to protect children and vulnerable adults in custodial and community settings.
• Contribute to welcoming and inclusive environment enabling participants to fulfil potential and desist from crime.
• Lead the delivery of assessments and activities to enable positive change, reduce re-offending and aid reintegration into communities.
• Work with other agencies to raise awareness and enable engagement and progress for rehabilitation.
• Collaborate with peer mentors/volunteers to aid caseload management and access housing, substance misuse, health services, etc.
• Support learning environment for colleagues to develop skills and share best practices.
• Contribute to safe and compliant delivery by following regulations, policies and data protection policies.

Skills

IAG Level 3

Job description

Job Role

We're looking for a compassionate and motivated individual to join our team as a Custody & Community Support Worker

In this role, you'll support a caseload of participants in a community setting starting from their initial assessment and continuing throughout their sentence. You'll provide guidance, encouragement, and tailored support to help them overcome challenges, reintegrate into society, and successfully complete their journey.

Support is delivered through one on one sessions and group interventions, all designed to empower participants and help them build brighter futures. We're creating safe, welcoming spaces where people with experience of rehabilitation can engage in meaningful activities that promote social inclusion, improve wellbeing, and develop the skills needed to thrive in everyday life.

We welcome applicants from a wide range of backgrounds, including health and social care, mental health support, youth work, housing services, substance misuse recovery, community volunteering, and newly graduated students from criminal justice or related fields who are seeking meaningful opportunities to make a difference.

Our ideal candidate is confident, empathetic, and comfortable mentoring people from all walks of life. Most importantly, we're looking for someone who is passionate about supporting others and committed to helping individuals overcome challenges and transform their lives.

This is a rewarding opportunity to make a real impact.

In return for your dedication, knowledge, and commitment, we offer a competitive salary of £25,877 - £29,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary pay review
• Refer a friend scheme
• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Location: Peripatetic, the cluster will cover areas across Devon

Hours: 37 hours per week

Contract: Permanen

Key Responsibilities

• Manage a caseload of participants across both custody and community settings with complex needs and provide advice, guidance and support to overcome barriers to social inclusion and signpost to internal and external support.
• Completion of pre-release work/through the gate support, initial assessments and creation of individual/tailored action plans, delivery of interventions on a one to one and group work basis, motivational support and guidance to help and sustain engagement, progress reviews (updating and developing) and reinforce positive outcomes.
• To ensure the accurate and timely recording of input participant data and information in order that the service operates within contractual, administrative and financial requirements.
• Meet individual performance targets and contribute towards meeting team performance targets in line with contractual requirements.
• Provide information as required, to support the monitoring and tracking of performance against contract targets and to ensure activities are effective.
• To ensure effective case management and co-ordination of risk with a particular focus on safeguarding of adults and children. This includes the timely notification of concerns regarding change in individual risk to the Probation Service and adhering to systems, policies and procedures to support the management of risk.
• Implement safeguarding policies and procedures within all aspects of delivery, to protect children and vulnerable adults within both a custodial and community setting.
• Contribute to the creation and provision of a welcoming and inclusive environment, in which participants are enabled to fulfil their potential and desist from crime.
• Lead and contribute to the delivery of a range of assessments and activities/interventions, designed to enable individuals to achieve positive change, reduce re‑offending, promote engagement in appropriate services, overcome multiple and complex barriers to employment, access mainstream services and reintegrate into their local communities.
• Work in partnership with other agencies to raise awareness of the service and carry out joint working to enable effective engagement and progress to support rehabilitation.
• Work closely with peer mentors and/or volunteers to further aid your caseload management and access support for participants such as housing, substance misuse, physical and mental health etc.
• Individually and as a team member, contribute towards a learning environment in which all colleagues are enabled to develop their skills and experience, and engage in activities to share best practice.
• Contribute to the safe and compliant delivery of the service, by understanding and complying with regulations, company policies and contractual requirements, e.g. Health & Safety and Information Security. Handle personal data in accordance with the organisation's data protection policy.

The peripatetic nature of this role requires regular travel across the allocated cluster for the purposes of caseload management, service delivery and for internal and external meetings, and if necessary cover other locations within the South West

Skills and Experience

• IAG Level 3 desirable
• Demonstrable experience of/ability to achieve individual performance goals and/or contribute towards team and organisational targets.
• Experience of inputting and retrieving electronic data and maintain computer-based information systems in an accurate and timely manner.
• Maintenance of professional boundaries and work with and manage challenging behaviour.
• Effective communication and work with partnership agencies and stakeholders and maintain effective working relationships.
• Experience and/or ability to work with people on a one to one and group work basis. Ability to motivate others and facilitate learning in order to change attitudes and behaviour.
• Highly effective interpersonal and communication skills (good verbal, presentation and written skills and ability to communicate concisely and effectively).
• Highly organised and ability to maintain accurate records with timely recording and ability to meet deadlines.
• Experience of working with a variety of people who have experienced a range of social/personal difficulties and/or experience within criminal justice system and understanding of the barriers faced by offenders with multiple and/or complex needs.
• Confident with the ability to exercise authority and reinforce boundaries in an appropriate manner.
• Critical thinking and reflections to support the evaluation of interventions and service delivery, identifying areas for development.
• Experience of/ability to work independently as well as part of a team.

Experience of two or more of the following:

• Delivery of group work programmes to support positive change and reduce reoffending.
• Delivery of individual programmes to support positive change and reduce reoffending.
• Knowledge of the local labour market, skills provision, local service providers.
• Delivery of advice and guidance (i.e. debt management/ Employment, Training Education, housing/substance misuse/mental health)
• Supporting those with substance misuse or mental health problems.
• Delivering engagement/volunteering projects.
• Coaching/mentoring

Additional Information

Communities is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face.

We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of "Ex-Offenders" can be found on our website under" About us"

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.