CTW Business Manager - (West Cambridgeshire)

Seetec; Cambridge; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays +

Birthday Day off (with option to buy)

Pension - 5% Employee 5% Employer

Healthcare Cash Plan + life assurance

Annual pay progression

Job summary

Seetec Group Ltd. is seeking a skilled CTW Business Manager to lead the Connect to Work programme across West Cambridgeshire, overseeing a high-performing team and ensuring contractual outcomes, quality standards and financial targets are met.

You will engage with partners and stakeholders to drive service improvements, manage risk, and sustain employment outcomes. The role demands strategic leadership and strong engagement skills.

Qualifications

• Leadership and management experience is essential for leading teams and delivering contractual outcomes.
• Strong understanding of contract management, quality, compliance and budget controls.
• Excellent communication and stakeholder engagement to build relationships and drive referrals.
• Knowledge of the local labour market and employability sector is beneficial.

Responsibilities

• Be the lead contact for the Connect to Work service and submit reports as required.
• Work with the Operations Manager to develop strategy and deliver KPI targets.
• Manage KPI across customer service, performance, finance, compliance and quality.
• Build relationships with employers and external agencies to access the labour market.

Skills

Leadership experience

Contract management

Stakeholder engagement

Labour market knowledge

IT literacy

MS Office

Driving licence

Education

GCSE English

GCSE Maths

Tools

MS Office 365

Job description

CTW Business Manager - (West Cambridgeshire)

Job Role

Are you an inspiring leader with a passion for delivering high impact services and creating opportunities for people to thrive? We're looking for an experienced Business Manager to lead our Connect to Work programme, playing a key role in transforming lives through employment while driving exceptional operational performance.

In this exciting role, you'll lead and motivate a high performing team, ensuring the successful delivery of contractual outcomes, quality standards, compliance requirements, and financial targets. You'll work collaboratively with partners, employers, and stakeholders to build strong relationships, identify opportunities for innovation, and ensure participants receive outstanding support on their journey into sustainable employment.

We're looking for a strategic and commercially minded leader with proven experience in contract management, operational leadership, and performance improvement. You'll have a strong understanding of quality assurance, compliance, and budget management, alongside excellent communication and stakeholder engagement skills. If you're passionate about leading successful teams, delivering meaningful results, and being part of an organisation that genuinely changes lives, we'd love to hear from you.

Join Seetec and help us build stronger communities, create opportunities, and ensure no one is left behind.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £36,000 to £42,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Increase in line with national average
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

What it means to be employee-owned.

What our people say.

Location: Covering the Fenland and West Cambridgeshire patch within the Cambridgeshire and Peterborough Combined Authority (CPCA) area, aligned to the Seetec structure.
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Contract: Permanent
Closing Date: 10 November 2026
Subject to contract award

Key Responsibilities

• Be the lead contact for the Connect to work service and be responsible for submission of reports, addressing any queries, and providing all required information.
• Work with the Operations Manager to develop a strategy and be accountable for the delivery of the strategy.
• Responsibility to deliver all contractually set KPI’s across a range of metrics eg. customer services standards, performance, financial, compliance and quality. Lead, inspire, motivate, coach and over supervision to teams to deliver team and individual targets.
• Effectively manage a high-quality service that adheres to the principles of Connect to work best practice.
• Drive and monitor stakeholder engagement to ensure development of a robust referral pipeline.
• Attend multidisciplinary team meetings, delivering presentations as needed to promote provision.
• Monitor and manage performance of the Employment Specialists – guide them individually on best practice and achieving individual and team job outcome targets.
• Create a culture of continuous improvement.
• Identify training needs of staff and arrange appropriate training to support with continuous professional development. Supporting the design and delivery of in-house staff training and development (including facilitating peer learning and best practice).
• Coordinate the work of Employment Specialists in a region in relation to building relationships with employers to effectively access the hidden labour market, external agencies and delivery of job seeking groups.
• Being responsible for the production of quantitative and qualitative reports on the designated services.
• Manage all contracts within a pre-determined financial budget. Managing Profit and Loss and monthly financial forecasting.
• Regularly review management information to identify emerging trends to proactively address potential risk areas across contracts (performance, compliance, quality and staffing resources).
• Implement Performance Management metrics, identifying skills gaps, mentoring and coaching staff
• Drive a high-performance culture in line with Seetec Pluss’ vision and values.
• Working with Quality and Compliance teams, ensure checks and controls are in place, which are regularly reviewed and are adhered to.
• Develop and maintain relationships with external stakeholders, including central government agencies, local authorities and other key customers, to enhance Seetec Pluss’ influence in the market. Own and share local Jobcentre Plus (JCP) relationships to ensure appropriate referrals to your contracts. Develop relationships with other third parties for signposting referrals, where relevant.
• Deliver a positive experience to all customers, ensuring they positively engage with the service and identify opportunities to enhance the service further.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.

Skills and Experience

• Extensive leadership and management experience
• A detailed working knowledge of the local labour market in the advertised geographical locations
• GCSE or equivalent in English and Maths at Grade C/4 or above
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business
• Experience of partnership management
• Experience of working in a target driven environment
• Experience of delivering services to meet contractual and quality standards
• Knowledge of the employability industry and/or Knowledge of the recruitment industry
• Understanding of Supported employment Opportunities and associated frameworks (IPS/SEQF)
• Experience of working with people in ‘advice & guidance’ environments
• Full driving license to enable deployment across a specified geographical area (region), when required

Additional Information

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.