CTW Team Leader - (Peterborough)

Seetec Group Ltd.; Peterborough; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

25 days leave

Pension 5%

Healthcare plan

Annual pay review

Maternity/Paternity pay

BenefitHub access

Refer a Friend

Job summary

Seetec Group Ltd. in Peterborough is seeking a proactive Team Leader to supervise Employment Specialists, deliver coaching, training, and guidance, and ensure IPS Fidelity standards are met while managing a small caseload.

You will lead a team, drive a high-performance culture, and collaborate with health professionals to embed employment support within recovery journeys. The role offers progression and a supportive, inclusive environment with a competitive salary.

Qualifications

• Knowledge of the local labour market in the Peterborough area.
• GCSE English and Maths GCSE (Grade C or above) or equivalent.
• Proficient IT skills including MS Office 365 and Teams.
• Experience delivering services to meet contractual and quality standards.

Responsibilities

• Meet and exceed personal and team performance targets.
• Lead, inspire, motivate and coach the team to achieve goals.
• Collaborate with management and support functions to progress customers.
• Drive a high-performance culture aligned with organisational values.
• Facilitate regular team meetings, 1:1 reviews and caseload reviews.
• Represent the team in meetings and promote programme awareness.

Skills

Local labour market knowledge

Team leadership

Coaching and mentoring

Problem solving

Education

GCSE English & Maths

Tools

MS Office 365

MS Teams

Job description

We're looking for an inspiring Team Leader to join our team and help transform lives through employment. In this rewarding role, you'll lead and support a team of Employment Specialists, providing supervision, coaching, training, and guidance to ensure the delivery of a high quality service that meets IPS Fidelity standards. You'll also manage a small caseload, working directly with individuals who have health support needs, helping them secure and sustain meaningful paid employment that aligns with their goals and aspirations.

As a key member of the management team, you'll drive a high-performance culture, ensuring excellent quality, compliance, and contractual delivery. You'll work closely with health professionals and partners to ensure employment support is embedded within each individual's recovery journey. We're looking for a proactive and motivated leader with experience in managing or supervising others, strong coaching and mentoring skills, and the ability to find solutions, manage competing priorities, and perform effectively in a fastpaced environment.

At Seetec, we're passionate about creating opportunities that help people and communities thrive. In return, you'll be part of a supportive and inclusive organisation that genuinely changes lives, with access to ongoing development opportunities, including enrolment onto a Level 2 Employment Apprenticeship and progression to higher level programmes. We're committed to creating a diverse and inclusive workplace and strongly encourage applications from underrepresented groups.

Join us and be proud to help build stronger communities where no one is left behind.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £34,200 up to £38,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• Company Pension Scheme - 5% Employee 5% Employer
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

There’s also the opportunity to progress your career!

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.

What it means to be employee-owned.

Location: Peterborough

Contract: Permanent

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 12 November 2026

Subject to contract award

Key Responsibilities

• Meet, and strive to exceed, personal and Team performance targets (Key Performance Indicators).
• Lead, inspire, motivate and coach team(s) to achieve team and individual targets.
• Work collaboratively with your manager and support functions to support customer progression and achieve the best outcomes for customers.
• Drive a high-performance culture in line with Pluss’ vision and values.
• Facilitate high frequency engagement activities with the team you are leading, via huddles, reviews, team meetings, 1:1 performance reviews and regular caseload reviews.
• Attend relevant meetings, to promote programme awareness and encourage appropriate referrals.
• Deliver a positive experience to all customers, ensuring they positively engage with the service(s).
• Ensure the scheme(s) has a range of progressive activities and techniques, consistently deployed, for customers to benefit from.
• Ensure all required contractual service standards are achieved by the team and take appropriate actions to address any under-performance
• Ensure all agreed appropriate checks and controls are adhered to thus assuring quality standards are achieved.
• Utlilise continuous improvement techniques/strategies to support the enhancement of the service for all stakeholders.
• Fully understand the regional labour market, including identification of emerging sectors and opportunities for the customer base to benefit from.
• Develop relationships with key stakeholders to maximise job opportunities, i.e. federation of small businesses, chamber of commerce, JCP partnership managers
• Ensure all relevant evidence requirements are met to verify job starts.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc.
• Deputise for the manager at internal and external meetings, and other events as required.
• Where required, provide appropriate training/guidance to team members to help them master digital technologies.
• Responsibility to ensure hard copy and system-held customer records are maintained to the required compliance and quality standards.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.

Skills and Experience

• A good working knowledge of the local labour market in the advertised geographical locations
• GCSE or equivalent in English and Maths at Grade C or above
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business
• Experience of working in a target driven environment
• Experience of delivering services to meet contractual and quality standards
• Knowledge of the employability industry and/or Knowledge of the recruitment industry
• Understanding of Supported employment Opportunities and associated frameworks (IPS/SEQF)
• Experience of working with people in ‘advice & guidance’ environments
• Full driving license to enable deployment across a specified geographical area (region), when required

Additional Information

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”.