CTW Team Leader - (Peterborough)

Seetec Business Technology Centre; Peterborough; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Birthday Day off

Company Pension - 5% Employee 5% 100%

Health Insurance Allowance

Healthcare Cash Plan

Annual Pay Review

Parental/maternity pay

BenefitHub access

Refer a Friend Scheme

Job summary

Seetec Group is seeking an inspirational Team Leader to supervise Employment Specialists, coach the team, and manage a small caseload. You’ll ensure delivery meets IPS Fidelity standards while supporting individuals with health needs on their journey to employment.

You’ll drive performance, work with health professionals and partners, and benefit from development opportunities, including a Level 2 Employment Apprenticeship and progression to higher programmes.

Qualifications

• Leadership/management experience with coaching and mentoring.
• Good working knowledge of the local labour market in the advertised area.
• GCSE or equivalent in English and Maths.
• Fully IT literate including Microsoft Office 365 tools.
• Experience delivering services to meet contractual and quality standards.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Meet and exceed personal and team performance targets (KPIs).
• Lead, inspire, coach and develop team members to achieve goals.
• Collaborate with managers and support functions to progress customers.
• Drive a high-performance culture aligned with company values.
• Undertake regular team meetings, 1:1 reviews, and caseload reviews.
• Develop relationships with employers to maximise job opportunities.
• Ensure high-quality customer experiences and evidence requirements.

Skills

Leadership experience

Local labour market knowledge

GCSE English & Maths

IT literacy (Microsoft 365)

Target-driven

Quality standards compliance

Team coaching & mentoring

Education

GCSE English & Maths

Tools

Microsoft Teams

Skype for Business

Microsoft 365

Job description

Job Role

We're looking for an inspiring Team Leader to join our team and help transform lives through employment. In this rewarding role, you'll lead and support a team of Employment Specialists, providing supervision, coaching, training, and guidance to ensure the delivery of a high quality service that meets IPS Fidelity standards. You'll also manage a small caseload, working directly with individuals who have health support needs, helping them secure and sustain meaningful paid employment that aligns with their goals and aspirations.

As a key member of the management team, you'll drive a high-performance culture, ensuring excellent quality, compliance, and contractual delivery. You'll work closely with health professionals and partners to ensure employment support is embedded within each individual's recovery journey. We're looking for a proactive and motivated leader with experience in managing or supervising others, strong coaching and mentoring skills, and the ability to find solutions, manage competing priorities, and perform effectively in a fastpaced environment.

At Seetec, we're passionate about creating opportunities that help people and communities thrive. In return, you'll be part of a supportive and inclusive organisation that genuinely changes lives, with access to ongoing development opportunities, including enrolment onto a Level 2 Employment Apprenticeship and progression to higher level programmes. We're committed to creating a diverse and inclusive workplace and strongly encourage applications from underrepresented groups.

Join us and be proud to help build stronger communities where no one is left behind.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary range £34,200 up to £38,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Company Pension Scheme - 5% Employee 5% Employer
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub - an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

There's also the opportunity to progress your career!

If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.

What it means to be employee-owned.

What our people say.

Location: Peterborough

Contract: Permanent

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 12 November 2026

Subject to contract award

Key Responsibilities

• Meet, and strive to exceed, personal and Team performance targets (Key Performance Indicators).
• Lead, inspire, motivate and coach team(s) to achieve team and individual targets.
• Work collaboratively with your manager and support functions to support customer progression and achieve the best outcomes for customers.
• Drive a high-performance culture in line with Pluss' vision and values.
• Facilitate high frequency engagement activities with the team you are leading, via huddles, reviews, team meetings, 1:1 performance reviews and regular caseload reviews.
• Attend relevant meetings, to promote programme awareness and encourage appropriate referrals.
• Deliver a positive experience to all customers, ensuring they positively engage with the service(s).
• Ensure the scheme(s) has a range of progressive activities and techniques, consistently deployed, for customers to benefit from.
• Ensure all required contractual service standards are achieved by the team and take appropriate actions to address any under-performance
• Ensure all agreed appropriate checks and controls are adhered to thus assuring quality standards are achieved.
• Utlilise continuous improvement techniques/strategies to support the enhancement of the service for all stakeholders.
• Fully understand the regional labour market, including identification of emerging sectors and opportunities for the customer base to benefit from.
• Develop relationships with key stakeholders to maximise job opportunities, i.e. federation of small businesses, chamber of commerce, JCP partnership managers
• Ensure all relevant evidence requirements are met to verify job starts.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc.
• Deputise for the manager at internal and external meetings, and other events as required.
• Where required, provide appropriate training/guidance to team members to help them master digital technologies.
• Responsibility to ensure hard copy and system-held customer records are maintained to the required compliance and quality standards.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.

Skills and Experience

Essential

• Previous leadership/management experience
• A good working knowledge of the local labour market in the advertised geographical locations
• GCSE or equivalent in English and Maths at Grade C or above
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business
• Experience of working in a target driven environment
• Experience of delivering services to meet contractual and quality standards

Desirable

• Knowledge of the employability industry and/or Knowledge of the recruitment industry
• Understanding of Supported employment Opportunities and associated frameworks (IPS/SEQF)
• Experience of working with people in advice & guidance' environments
• Full driving license to enable deployment across a specified geographical area (region), when required

Additional Information

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us .

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.