CST/Service Engineer

Komax Group; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Service Engineer to provide exceptional technical support for automated wire processing products. In this full-time role, you will utilize your extensive technical skills to develop innovative solutions, ensuring customer satisfaction through effective installations and service. This position offers an engaging work environment where your contributions will directly impact customer experiences and the company's success. If you're passionate about technology and enjoy problem-solving, this opportunity is perfect for you.

Qualifications

• 5+ years of relevant Field Service experience preferred.
• Experience with electronics, mechatronics, and troubleshooting.

Responsibilities

• Provide technical support for CST and benchtop products.
• Coordinate installs, machine evaluations, and preventive maintenance.
• Conduct training and demonstrations for customers and employees.

Skills

Troubleshooting Skills

Electro-mechanical Aptitude

Communication Skills

Technical Problem Solving

Field Service Experience

Education

Two-year Technical Degree

Tools

Salesforce

Windows

Job description

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Established in 1988, Schleuniger’s headquarters is situated in the heart of New England, offering scenic and seasonal landscapes and easy access to major cities in the area. Manchester, NH is home to the majority of Schleuniger, Inc. employees, but we have additional sales and service locations in California, Georgia, Illinois, Texas, Canada, and Mexico to provide our customers with a full range of products and services throughout the United States, Canada, and Mexico.

Schleuniger continually strives to cultivate a supportive, stimulating, respectful, and collaborative working environment that is both challenging and engaging. We recruit and hire individuals who add to our success by seeking employees who are motivated to perform well at work and have fun while they do it.

As a Service Engineer, you will provide technical support for CST and benchtop products to meet or exceed customer expectations for customizations, expertise in all facets of troubleshooting (electronic, mechanical, and software), installations, service, and support, as well as training, resulting in a high level of customer satisfaction.

This position is full-time, Monday-Friday, working in the office at our Manchester, NH location.

Main Responsibilities:

1. Utilizes extensive and diverse technical skills to develop creative and innovative solutions for difficult applications. Assists with design and implementation of these solutions.
2. Meets the customer needs by coordinating and performing installs, machine evaluations, phone/email guidance, preventive maintenance and field service as required.
3. Communicates within the group to properly support equipment.
4. Travels as necessary for meetings, service, training, or installations.
5. Ensures that installs, PM, and FS trips are scheduled and executed as required.
6. Provides technical guidance to customers, employees and representatives for troubleshooting, applications, and repair.
7. Makes decisions while exercising good budget and expense control.
8. Stays apprised of technical issues / changes and request/discuss appropriate training.
9. Travels to customers and key accounts promoting services as needed (~40%).
10. Monitors support queue and answers support cases in Salesforce.
11. Conducts machine maintenance training and demonstrations for customers, sales reps, and new employees, including attending trade shows as requested.
12. Consistently communicates with management on above topics.
13. Assists IS with parts identification.

What you bring to the table:

1. A two-year technical degree coupled with a minimum of 5 years of relevant Field Service experience is preferred.
2. Must have experience with electronics or mechatronics, PC experience with a knowledge of Windows, Pneumatics, PLC, Schematics, and strong electro-mechanical aptitude.
3. Knowledge of crimping technology and theory, applicators, and adjustments, as well as automatic crimping machine experience of any brand is preferred.
4. Must have excellent troubleshooting skills.
5. Excellent written and oral communication skills.
6. Professional appearance and demeanor.
7. Ability to qualify for, use, and maintain a corporate or personal credit card for business expenses.
8. Valid driver’s license and ability to obtain passport required.
9. Ability to hear, see, and talk. Must be able to lift up to 40 lbs. alone and 100 lbs. with assistance. Prolonged sitting or standing may be required.
10. Sometimes may work beyond typically scheduled hours.