CSR1-CallCenter

Work that works for you.; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider in the United Kingdom seeks a Customer Service Specialist to assist with Medicaid provider enrollment. The role requires strong communication, organizational, and interpersonal skills, along with experience in a call center environment. Applicants should have at least a high school diploma or GED, and an Associate's degree is preferred. The position involves both teamwork and independent work, with two days required in the office each week.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• At least two years of relevant experience required.
• Experience in call center environments is mandatory.

Responsibilities

• Review and screen provider enrollment applications for Nebraska Medicaid.
• Research, verify, and document provider information.
• Provide excellent customer service by managing provider calls.
• Communicate with providers regarding ongoing enrollment status.

Skills

Organizational skills

Communication skills

Interpersonal skills

Customer service experience

Computer literacy

MS Office proficiency

Ability to multitask

Bilingual skills

Education

High school diploma or GED

Associate's degree

Job description

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Work Location: Required to be in the office two days a week, Mondays and Tuesdays, and as needed for training or other activities.

Equipment: Maximus will provide equipment.

Description:

Education/Experience: High school diploma or GED required; an Associate's degree from an accredited college or university is preferred; at least two (2) years of relevant experience; excellent organizational, communication, and interpersonal skills; strong customer service experience, preferably in a provider services environment; computer literacy; ability to work with MS Office (Excel, Word, PowerPoint); typing speed of 30+ WPM; ability to perform comfortably in a fast-paced, deadline-oriented work environment; capacity to handle multiple tasks simultaneously; ability to work as a team member and independently. Bilingual skills are a plus but not required. Call Center experience is required.

Job Responsibilities:

1. Review and screen provider enrollment applications for Nebraska Medicaid.
2. Research, verify, and document provider information using secure external web services and PDMS to complete screening and enrollment tasks according to project policies, procedures, and protocols.
3. Provide excellent customer service by managing provider calls, obtaining information, answering questions, and referring callers to the Operations Manager when necessary.
4. Communicate with providers regarding ongoing enrollment status following set policies and procedures.
5. Notify providers about incorrect or missing information and documentation in the PDMS system.
6. Collaborate with Site Visit Field Staff to verify results from site visits.
7. Maintain updated knowledge of the Nebraska Medicaid Provider Screening and Enrollment Project policies and procedures.
8. Follow Standard Operating Procedures for this position.
9. Achieve and exceed Production and Quality Assurance goals as defined.
10. Escalate issues or concerns immediately to the Operations Manager to ensure contractual compliance.
11. Cross-train to support other Customer Service Specialists as needed.