CSR - Senior

TOPPAN Trident UK Limited; Hull and East Yorkshire; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Private Health Scheme

Pension contribution 11%

26 days holiday

Hybrid working

Early finish Fridays

Christmas shutdown

Flu vaccination

Eye test vouchers

Funded professional qualifications

Job summary

TOPPAN Trident UK Limited in Hull is seeking a Senior Customer Service Representative to join our client service team on a permanent, full-time basis. The role is hybrid (3 days in the office) and 35 hours per week, with a salary of £28,000–£35,000 per annum plus benefits.

You will lead projects, manage timelines, support capacity planning and nurture client relationships to deliver outstanding service for some of the world’s leading brands.

Qualifications

• 3+ years in a similar role.
• Knowledge of artwork reprographics.

Responsibilities

• Lead projects to meet KPIs and SLAs.
• Drive solutions and manage capacity planning.
• Foster growth by expanding services with customers.

Skills

Customer service

Relationship management

Project coordination

Artwork reprographics

Client relationships

Job description

About the jobSenior Customer Service RepresentativeHull basedHybrid working (3 days office based)Permanent, full-time (35 hours per week)£28 - £35k per annum + Benefits: Private Health Scheme (incl. GP Services, Dental & Optical), Employer Pension Contribution up to 11%, 26 days holiday plus bank holidays, hybrid working, early finish on a Friday, Christmas shut down, Flu vaccination, eye test vouchers, funded professional qualificationsAbout TridentOur aim is to be a company our people love to work for, and our customers love to work with. A happy, engaged workforce drives exceptional service, leading to customer retention and growth.We are a global leader in graphics and digital asset management, delivering high-quality, consistent creative solutions for some of the world’s most recognized brands. With over 30 years of trusted partnerships and cutting-edge technology, we offer seamless, 24/7 global support to our clients.The RoleWe are seeking an experienced Senior Customer Service Representative to join our client service team. You will:Lead Projects: Manage timelines, deliver on KPIs/SLAs, and collaborate with internal teams to meet client needs.Drive Solutions: Oversee capacity planning, escalate resource needs, and develop client relationships.Foster Growth: Identify opportunities to expand services with existing and new customers.What We’re Looking ForWe want someone who:Puts Customers First: Builds strong relationships, handles challenges with empathy, and ensures client satisfaction.Thrives in a Team: Demonstrates strong interpersonal skills and collaborates effectively.Delivers Results: Manages projects efficiently, meets deadlines, and solves problems proactively.Has Experience: 3+ years in a similar role, ideally with knowledge of artwork reprographicsWhy Join Us?We offer a supportive and dynamic environment where you can grow your skills, lead impactful projects, and work with world-class brands.Trident is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and strive to provide a fair and unbiased recruitment process.Any CVs submitted by recruitment agencies without prior agreement will be considered unsolicited and will not incur any fees.