CSM for SMB Growth & Renewals

Ravio; Greater London; On-site; GBP 38,000 - 62,000; Full time

Benefits offered by this job

Equity stake

37 days PTO

Pension matching

Wellness allowance

Learning budget

Private healthcare

Travel insurance

Work from anywhere

Job summary

Ravio in the United Kingdom is seeking a Customer Success Manager for SMBs to own a scale portfolio and drive value across the customer lifecycle, from onboarding to renewals and upsell.

You will manage 300+ SMB accounts with a mix of tech-touch and high-touch engagement, build trust with clients, and collaborate with ops, marketing, support and product to feed the roadmap for a scalable future.

Qualifications

• Managing a scale portfolio of SMB customers.
• Strong relationship-building and empathy.
• Commercial acumen with renewal targets.
• Detail-oriented with data-driven decision making.
• Teamwork across cross-functional teams.
• Sales or account management experience in a high-volume portfolio.
• Nice to have HR tech / Reward domain experience.
• Nice to have German or French language skills.

Responsibilities

• Manage a scale portfolio of 300+ SMB accounts.
• Improve account health and retain/grow revenue.
• Balance tech-touch and high-touch engagement.
• Collaborate with ops, marketing, support and product to relay customer feedback and influence roadmap.

Skills

Portfolio management

Customer relationships

Commercial acumen

Attention to detail

Teamwork

Sales & account mgmt

HR tech experience

Language skills (DE/FR)

Job description

Ravio in the United Kingdom is seeking a Customer Success Manager for SMBs to own a scale portfolio and drive value across the customer lifecycle, from onboarding to renewals and upsell.

You will manage 300+ SMB accounts with a mix of tech-touch and high-touch engagement, build trust with clients, and collaborate with ops, marketing, support and product to feed the roadmap for a scalable future.