CS/3771 - Customer Advisor (OCSW & Education)

Plymouth City Council; Plymouth; On-site; GBP 20,000 - 26,000; Full time

Job summary

Plymouth City Council seeks a Customer Advisor for On Course South West. This full-time role involves resolving customer inquiries and providing excellent service across various channels. Candidates should have proven customer service skills, the ability to work collaboratively, and Hold GCSEs in English and Maths. Opportunities for training and professional growth are offered.

Benefits

Comprehensive training

Supportive work environment

Opportunities for professional growth

Qualifications

• Proven customer service expertise required.
• Strong IT skills and problem-solving abilities essential.
• Willingness to undertake regular training.

Responsibilities

• Handle customer inquiries and update information on systems.
• Process payments securely and suggest service improvements.
• Provide operational support, including building security.

Skills

Customer Service

IT Proficiency

Communication

Problem-Solving

Education

2 GCSEs (Grade A*-C/9-4) in English and Maths

Tools

Yeti

Civica

Job description

Customer Advisor (OCSW & Education) Role Profile

We are seeking a Customer Advisor to join our team at the On Course South West. This full-time, permanent role is ideal for a highly organised and customer-focused individual passionate about providing exceptional service. As the first point of contact, you'll offer essential advice, guidance, and support across various channels, including in-person, online, and over the phone. Your key objective will be to resolve customer queries efficiently, ensuring a positive experience every time.

The successful candidate will be responsible for a range of activities, from handling customer inquiries and updating information on systems like Yeti and Civica, to securely processing data and payments. You'll also play a proactive role in suggesting service improvements, assisting with promotional activities, and providing operational support, including building security. We are looking for someone with proven customer service expertise, strong IT proficiency, excellent communication and problem-solving skills, and the ability to manage tasks effectively and work collaboratively within a team.

Essential qualifications include 2 GCSEs (Grade A*-C/9-4) in English and Maths or equivalent experience, along with a willingness to undertake regular training. While not essential, experience of various customer service scenarios, cash handling, and knowledge of educational provisions are desirable. In return, we offer a competitive salary, a supportive work environment, comprehensive training, and opportunities for professional growth within On Course South West. If you're a proactive individual ready to be part of our learners’ journeys, please apply today.

The Disclosure & Barring Service Check requirement for this post is: Enhanced Check + DBS Children’s Barred List.

Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, care experience, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation.

As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.

For more information or an informal discussion regarding this role, please contact Katie Archer on [e-mail]

Closing Date: Thursday 10 July 2025