Croydon Complaints Specialist (Temp→Perm)

MMP Consultancy; Croydon; On-site; GBP 26,000 - 32,000; Full time

Job summary

MMP Consultancy seeks an experienced Complaints Officer to support our social housing contract, based between our Croydon office and the client's location. This is a permanent opportunity following a temp-to-perm arrangement.

You will manage complaints from receipt to resolution, coordinate with teams, and maintain records. The role requires strong communication and the ability to handle high volumes professionally.

Qualifications

• Previous experience in a demanding complaints-handling environment is essential.
• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Ability to manage a high-volume workload and handle challenging situations professionally.
• Social housing experience is desirable.

Responsibilities

• Manage customer complaints from receipt through to resolution.
• Investigate issues and coordinate responses with operational teams and clients.
• Maintain accurate records and ensure complaints are resolved within agreed timescales.
• Provide regular updates to residents and stakeholders.
• Support service improvement by identifying trends and recurring issues.

Skills

Complaint handling

Customer service

Communication

Organisational skills

Attention to detail

Job description

MMP Consultancy seeks an experienced Complaints Officer to support our social housing contract, based between our Croydon office and the client's location. This is a permanent opportunity following a temp-to-perm arrangement.

You will manage complaints from receipt to resolution, coordinate with teams, and maintain records. The role requires strong communication and the ability to handle high volumes professionally.