IBIS Budget City Centre - Housekeeping Supervisor

Andras House Ltd; Belfast City District; Sur place; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health Care Cash Plan

Enhanced Pension Scheme

Employee of the Month Award

Discounted hotel rates

Résumé du poste

Andras Hotels, Northern Ireland's largest hotel group with properties in Belfast, Coleraine and Portrush, is seeking a Housekeeping Supervisor to lead and mentor a team across its hotels. You will ensure rooms and public areas meet cleanliness standards while supporting financial profitability.

Responsibilities include training staff, managing stock and coordinating with Front Office to align guest check-ins and check-outs with housekeeping cycles.

Qualifications

• Experience within a Housekeeping Supervisor role.
• Good communication and organisational skills.
• Proven experience of supervising others.

Responsabilités

• Lead, train and supervise housekeeping staff on a floor or designated area to ensure rooms and public areas meet established cleanliness and quality standards.
• Be aware of targets and objectives and ensure they are met.
• Ensure staff follow brand standards and maintain high guest service levels.
• Manage stock control of cleaning products, chemicals and laundry.
• Assist in coordinating housekeeping with Front Office during check-ins/departures.

Connaissances

Housekeeping supervision

Staff training

Communication skills

Description du poste

IBIS Budget City Centre - Housekeeping Supervisor

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

As a Housekeeping Supervisor – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done. You will be responsible for leading, training and supervising housekeepers in the hotel’s effort to deliver outstanding guest service and financial profitability.

Hours

40 hours per week

What we offer

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

About the role

Your day to day

• The Housekeeping Supervisor is responsible for ensuring all Housekeeping areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
• Lead, train and supervise housekeeping staff on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
• Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
• Have full awareness of brand standards and your role as Supervisor in ensuring the Housekeeping team follow through on these standards on a daily basis
• Assess inventory of, assign for cleaning and inspect rooms
• Verify and report status and/or discrepancies of rooms
• Manage the stock control of all cleaning products, chemicals and laundry
• Monitor lost and found property, stockrooms and trollies and designated inventories
• Assisting with the development of a proactive relationship with the Front Office and ensuring that all rooms are cleaned in conjunction with guests’ check-in / departures
• Perform housekeeper duties as needed
• Maintaining consistently high standards of cleanliness and ensuring staff are all polite, courteous and look after guests needs
• Awareness of guest satisfaction scores and the measure put in place to meet department quality targets and objectives
• Assist in performance evaluation of housekeeping staff as needed
• Respond to special guest requests in a timely, friendly and efficient manner
• Health and Safety management – comply with company procedures and Safety Risk Audits
• Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.

How do I deliver this?

"Heartist Transforming" - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.

AccorHotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:

• Make guests feel welcome
• Make guests feel heart-warmed
• Make guests feel incredible
• Make guests feel like they belong.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

About the company

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.

Required Criteria

• Experience within a Housekeeping Supervisor role
• Good communication and organisational skills
• Proven experience of supervising others

Desired Criteria

• Experience within the hospitality industry