CRM Systems Manager (Microsoft Dynamics 365)

JR United Kingdom; Guildford; Remote; GBP 50,000; Full time

Job summary

A leading charity is seeking a CRM Systems Manager to take ownership of their Dynamics 365 and Power Platform systems. This strategic remote role involves optimizing user adoption, managing system configurations, and driving digital transformation for a people-first organization. Ideal for those with strong background in CRM management and a passion for enhancing user experiences.

Benefits

Flexible working culture

Supportive leadership team

Work-life balance

Qualifications

• Proven experience with Microsoft Dynamics 365 as a systems owner.
• Hands-on experience with Power Automate and Power Apps.
• Strong knowledge of GDPR and InfoSec.

Responsibilities

• Act as D365 CE Product Owner for CRM and portal improvements.
• Lead configuration, testing, and user support for the system.
• Shape and implement CRM strategy aligned with digital objectives.

Skills

Dynamics 365 CRM

Power Platform

Requirements gathering

User support

GDPR knowledge

Job description

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Client:

Conspicuous

Location:

guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

7

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Salary: £50,000 per annum

Working Model: 100% remote | Optional office meet-up 1x per month

Overview

A fantastic opportunity has arisen for an experienced CRM Systems Manager with strong Dynamics 365 (CE/CRM) and Power Platform experience to take full ownership of a critical CRM system for a forward-thinking UK-based charity. This is a strategic role for a systems expert who is passionate about driving user adoption, optimising platform use, and influencing digital transformation.

The role is fully remote, with the option to attend monthly meet-ups at the organisation’s office in London.

Key Responsibilities

• Act as the D365 CE Product Owner and subject matter expert for the charity’s CRM and portal, overseeing day-to-day functionality and long-term improvements.
• Lead on basic configuration, testing, user support, and Power Platform enhancements (Power Automate, Power Apps).
• Collaborate cross-functionally to increase adoption and embed the CRM system across departments.
• Manage third-party supplier relationships, system licences, and support contracts.
• Shape and implement the CRM strategy, ensuring alignment with the charity’s digital and operational objectives.
• Oversee data integrity, compliance (including GDPR), and user training.
• Support portal integrations and contribute to ongoing system development initiatives.

Ideal Candidate Profile

• Proven experience with Microsoft Dynamics 365 CRM (CE) as a systems owner, administrator, or functional consultant.
• Good understanding of web/portal integrations (e.g. Umbraco, or similar platforms).
• Hands-on experience with Power Platform – Power Automate, Power Apps.
• Strong background in requirements gathering, basic configuration, testing, and user support.
• Ability to influence stakeholders, drive adoption and lead on CRM optimisation strategies.
• Experience within not-for-profit, membership, or service-based organisations would be advantageous.
• Strong working knowledge of GDPR, InfoSec, and Office 365 architecture.
• Empathetic, proactive, and collaborative – comfortable operating autonomously and within a small digital team.

Why Apply?

• Join a respected national charity with a genuine people-first approach.
• Play a pivotal role in shaping their CRM system and digital future.
• Enjoy a flexible, remote-first working culture with meaningful work and a flat structure.
• Excellent work-life balance and supportive leadership team.