CRM Support Analyst

Pivotal Partners; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment company is seeking a hands-on CRM Analyst to enhance their operations. The ideal candidate will lead the CRM customization and support a high-performing sales team with insightful data analysis and effective user training.

Qualifications

• Strong experience working with and customizing CRM platforms.
• Ability to influence behavior change across sales teams.
• Experience turning data into actionable insights.

Responsibilities

• Lead the customization and overhaul of our CRM/database system.
• Audit and revamp the existing CRM system (Bullhorn).
• Monitor and drive consistent usage across the sales team.

Skills

CRM customization

Analytical skills

Process-driven mindset

Data structure

Tools

Bullhorn

Salesforce

Job description

5 days ago Be among the first 25 applicants

Location: London

Employment Type: Full-time

About Us:

Pivotal Partners is a leading recruitment company specialising in building the most disruptive software companies globally.

With an ambitious and collaborative team, we pride ourselves on delivering best-in-class hiring experiences. As we scale, we’re looking for a commercially savvy, hands-on CRM Analyst to join us and help strengthen our operations backbone.

Join the journey at Pivotal Partners, where greatness begins with humble origins. We're not just recruiters; we're architects of success, striving for excellence in everything we do, feel the magnetic pull of extraordinary financial rewards, the chance to collaborate with tech's finest, and unparalleled professional growth.

Pivotal Partners is dedicated to empowering innovative founders and forward-thinking C-level executives in the early stages of their ventures.

Our primary focus is collaborating with software founders and early-stage leadership teams. We specialise in consulting and constructing high-performing Go-To-Market (GTM), Technical and customer success functions for emerging disruptors in the technology industry.

Role Overview:

As our CRM Analyst, you’ll lead the complete customisation and overhaul of our CRM/database system. This role is critical to our growth — you’ll build a system that not only reflects how we operate but actively drives better performance across the sales team. You'll also be a champion for CRM adoption, ensuring consistent usage, clean data, and powerful insights that shape our strategy.

Key Responsibilities:

• Audit and revamp our existing CRM system (Bullhorn) to align with business workflows and sales processes
• Create custom pipelines, fields, automations, and reporting dashboards
• Partner with leadership to establish CRM best practices and data hygiene standards
• Monitor and drive consistent usage across the sales team, ensuring accountability
• Surface key trends and performance insights from CRM data to inform strategy
• Provide ongoing training, support, and system improvements based on user feedback
• Act as the internal owner of our CRM — always looking for ways to improve efficiency, visibility, and value.

What We’re Looking For:

• Strong experience working with and customising CRM platforms (e.g., Bullhorn or Salesforce etc.)
• A process-driven mindset with an eye for data structure, automation, and optimisation
• Ability to influence and drive behaviour change across sales or revenue teams
• Comfort operating independently in a fast-paced, ambitious environment
• Strong analytical skills and experience turning data into action
• Bonus: Experience in a sales-led or recruitment environment

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Technology, Information and Media

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