CRM Specialist (MS Dynamics)

Seiko Epson Corporation; Watford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a CRM Specialist, driving user adoption on MS Dynamics and providing essential support to CRM users. You'll analyze requirements, troubleshoot issues, and ensure effective solutions are implemented to bolster the sales force's efficiency. This role offers a blend of remote work and the chance to impact business through innovative CRM strategies.

Qualifications

• Graduate in Computer Science or Business Analytics preferred.
• Functional knowledge of MS Dynamics with exposure to development.
• Analytical and detail-oriented with excellent communication skills.

Responsibilities

• Drive user adoption and support CRM users with their queries.
• Analyze customer requirements and propose technical solutions.
• Liaise with IT to ensure project specification adherence.

Skills

Problem Solving

Analytical Thinking

Communication

Education

Degree in Computer Science

Degree in Business Analytics

Tools

MS Dynamics

Microsoft Office Suite

Job description

Your mission:
As the CRM Specialist, you will drive user adoption on MS Dynamics and support CRM users through the follow-up and resolution of their cases and queries.
In addition, you will assess relevant business needs and leverage the CRM platforms accordingly to make the Epson sales force as effective and efficient as possible.
Please note that this is not a system’s developer role; this is a functional position.
Given the importance of adaptability in modern living, this position offers three days of remote work per week.

What will you do:

• Analyze customer requirements and translate them into technical/functional specifications that
• can be understood by the business community or used by professional IT developers.
• Identify the best solutions through business analysis, either available or to be implemented within the managed CRM platforms, according to best practices.
• Provide technical and functional support to CRM users by actively managing their requests.
• Troubleshoot issues as needed, assess and test assigned cases.
• Liaise with system developers to ensure quality of deliverables, timely project progression, and adherence to specifications.
• Occasionally support IT with configuring Microsoft Dynamics CRM based on agreed specifications.

What we ask for:

• Ideally, a graduate with a degree in Computer Science, Business Analytics, or related disciplines.
• Proven functional knowledge of MS Dynamics, with prior exposure to development.
• Ability to interpret data and troubleshoot problems with an understanding of relational databases.
• Ability to translate and review business requirements, identify issues, and generate solutions to complex problems while establishing good SOPs.
• Preferably, full project lifecycle experience.
• Numerate, detail-oriented, analytical, logical problem-solver with excellent verbal and written communication skills.
• Ability to prioritize workload and manage time effectively to meet targets and deadlines.
• Proficient with Microsoft Office Suite.

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

Our heritage: We aspire to be an indispensable company, trusted worldwide for our commitment to openness, customer satisfaction, and sustainability. We respect individuality while promoting teamwork and are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment: We all have a role in building a better future. For Epson, being sustainable means being mindful of every aspect of our organization—from small details to large factories. It fuels our innovation, drives growth, motivates our workforce, and contributes to society.

Our people: We believe a healthy culture, strong values, teamwork, and diversity are key to striving for excellence.

Our brand: Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years.