CRM Specialist

JR United Kingdom; West Midlands Combined Authority; Hybrid; GBP 60,000 - 69,000; Full time

Job summary

A leading Dynamics 365 CRM end user seeks an internal Subject Matter Expert to enhance user adoption and optimize the platform for business efficiency. This role requires a strong background in MS Dynamics CRM, ability to handle troubleshooting, and collaboration with multiple teams. A hybrid working model is available alongside a competitive salary and additional benefits.

Benefits

Enhanced Pension contribution

Life assurance

Flexible working model

Qualifications

• Hands-on experience with MS Dynamics CRM across various end-to-end projects.
• Ability to understand data and suggest suitable solutions.
• Detail-oriented and able to manage priorities effectively.

Responsibilities

• Gather customer requirements and create specifications for the development team.
• Provide support to users and manage requests.
• Collaborate with System Developers to ensure quality and project progression.

Skills

Troubleshooting

Analytic Problem Solving

Customer Requirement Gathering

Tools

MS Dynamics CRM

Job description

Social network you want to login/join with:

Excellent opportunity to join an internationally known, forward-thinking Dynamics 365 CRM end user as their internal Subject matter expert for all things Dynamics CE.

You'll be tasked with driving user adoption on Dynamics and will provide assistance to users through follow-up and resolution of their cases. you will also be required to assess relevant business needs and adapt the CRM platform to ensure it is working efficiently and effectively.

Role & Responsibilities

• Gather customer requirements and create technical/functional specifications that will provide clear insight for development team and other functional teams.
• Provide tailored technical and functional support to users, managing their requests and troubleshooting when and where necessary.
• Collaborate with System Developers to ensure quality, project progression and to check that product matches specifications.

Skills & Qualifications

• Hands-on experience with MS Dynamics CRM across various end-to-end projects.
• Ability to understand data, troubleshoot issues and suggest suitable solutions.
• Eye for detail, analytic approach to problem solving with the ability to manage workload prioritising key tasks and meeting agreed targets & deadlines.
• Starting Salary - up to £60k
• Flexible, Hybrid working model - (2 days a week on-site in modern Watford offices).
• Enhanced Pension contribution, life assurance and more!