CRM Specialist

JR United Kingdom; Gloucester; Hybrid; GBP 60,000; Full time

Job summary

Join a leading international company as a Subject Matter Expert in Dynamics 365 CRM. You'll be pivotal in driving user adoption, providing crucial support, and collaborating with developers to tailor the CRM platform to fit business needs. This role offers a competitive salary, hybrid working options, and attractive benefits, ensuring you're well-supported while making an impact.

Benefits

Enhanced Pension Contribution

Life Assurance

Flexible Working

Qualifications

• Hands-on experience with end-to-end MS Dynamics CRM projects.
• Ability to troubleshoot issues and suggest effective solutions.
• Strong attention to detail and ability to meet deadlines.

Responsibilities

• Gather customer requirements and create technical specifications.
• Provide tailored technical and functional support to users.
• Collaborate with System Developers to ensure project quality.

Skills

Problem Solving

Analytical Skills

Technical Support

Tools

MS Dynamics CRM

Job description

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Excellent opportunity to join an internationally known, forward-thinking Dynamics 365 CRM end user as their internal Subject matter expert for all things Dynamics CE.

You'll be tasked with driving user adoption on Dynamics and will provide assistance to users through follow-up and resolution of their cases. you will also be required to assess relevant business needs and adapt the CRM platform to ensure it is working efficiently and effectively.

Role & Responsibilities

• Gather customer requirements and create technical/functional specifications that will provide clear insight for development team and other functional teams.
• Provide tailored technical and functional support to users, managing their requests and troubleshooting when and where necessary.
• Collaborate with System Developers to ensure quality, project progression and to check that product matches specifications.

Skills & Qualifications

• Hands-on experience with MS Dynamics CRM across various end-to-end projects.
• Ability to understand data, troubleshoot issues and suggest suitable solutions.
• Eye for detail, analytic approach to problem solving with the ability to manage workload prioritising key tasks and meeting agreed targets & deadlines.
• Starting Salary - up to £60k
• Flexible, Hybrid working model - (2 days a week on-site in modern Watford offices).
• Enhanced Pension contribution, life assurance and more!