CRM Production Manager

The Content Emporium; Bristol; Hybrid; GBP 33,000; Full time

Job summary

An established industry player is seeking a detail-oriented CRM Production Manager to enhance their email marketing efforts. This full-time role offers an exciting opportunity to work in a vibrant agency environment, collaborating with creative teams to deliver exceptional client experiences. You'll be at the forefront of planning and executing impactful campaigns, utilizing leading platforms to drive engagement and success for a diverse range of clients. If you are passionate about CRM and eager to contribute to a dynamic team, this position is perfect for you.

Benefits

25 days holiday per year

Pension scheme with employer contributions

Hybrid working options

Collaborative team environment

Qualifications

• Experience in CRM production or email marketing.
• Strong project management skills in a digital setting.

Responsibilities

• Plan and coordinate email marketing campaigns.
• Manage CRM workflows and ensure timely delivery.
• Collaborate with teams for content alignment.

Skills

CRM Production

Email Marketing

Project Management

Organizational Skills

Communication Skills

Education

Bachelor's Degree

Tools

Braze

Hubspot

Salesforce

Job description

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Interviews: Held during the week of 12th May 2025

At The Content Emporium, we offer high-level plug-in content marketing support to major brands across the UK, covering everything from strategy, design and CRM to photography, motion graphics, social media and content creation. With a 50-strong team of creative experts, we work in true partnership with our clients — delivering consistent, exceptional results across all channels. Our client base includes FTSE 100 companies and leading UK shopping centres, and our CRM and email marketing services are a key part of how we drive engagement and commercial success for them.

THE ROLE

We are looking for a CRM Production Manager to join our growing CRM team. Reporting to the Director of CRM, this role is critical in ensuring that all CRM and email marketing activity flows efficiently through the agency and is completed to an exceptional standard, on time and on brief. This is a full-time, permanent role based in Bristol with hybrid working (minimum of one day a week in the office).

You will help plan campaigns, coordinate user journeys across multiple platforms (website, email, social), liaise with internal teams to secure content assets, manage CRM and email marketing schedules, and assist in campaign reporting. Experience using platforms like Braze, Hubspot, or similar CRM or email marketing systems is highly desirable.

This is an exciting opportunity to join a vibrant agency and play a key role in delivering first-class email marketing / CRM experiences for a wide range of clients.

RESPONSIBILITIES

• Assist the Director of CRM in planning client email marketing campaigns, ensuring all elements are organised and scheduled.
• Map out customer journeys across multiple platforms (email, website, social) and work with other teams to align content delivery.
• Create clear schedules to ensure all campaigns and communications are sent at the right time.
• Collaborate with editorial, design and strategy teams to ensure the right content is available for every touchpoint.

Workflow and Project Management

• Ensure all CRM and email marketing work is properly booked into our systems and moves efficiently through internal workflows.
• Manage the CRM and email marketing scheduling tools to prevent clashes and ensure optimal timing.
• Identify and address any workflow bottlenecks or issues early and proactively.
• Help to set up new workflows or improve existing ones as the department grows.
• Work closely with other departments to map complete customer journeys that span email marketing, web and social.
• Coordinate inputs and approvals from different teams to keep campaigns on schedule.
• Maintain clear communication channels between CRM, editorial, design, and client services teams.
• Act as a central point of contact for project timelines and asset delivery.

Platform Management

• Support the Director of CRM in using and maintaining platforms such as Braze, Hubspot, and others.
• Assist with setting up journeys, triggers, automations and email campaigns.
• Help to troubleshoot platform issues and liaise with support teams if necessary.
• Maintain knowledge of email marketing and CRM software capabilities and best practices.

Reporting and Insights

• Support the collation and presentation of client reports on CRM and email marketing performance.
• Monitor campaign outcomes and identify key insights for continuous improvement.
• Work with the CRM Director to feed campaign results back to clients in clear, actionable formats.
• Maintain reporting templates and help innovate how we present campaign success to clients.

Agency Growth and Development

• Contribute to agency initiatives to improve CRM and email marketing offerings and delivery.
• Stay informed on CRM and email marketing trends, tools, and emerging best practice.
• Play an active role in helping to grow the department’s reputation internally and externally.
• Attend occasional client meetings to support campaign planning and reporting.

ABOUT YOU

We’re looking for someone highly organised, detail-focused, and passionate about creating outstanding client experiences through CRM and email marketing. You’ll enjoy planning, problem-solving and collaborating across teams to ensure the successful delivery of campaigns.

You will ideally have:

• Experience in a CRM production, email marketing, or campaign management role
• Familiarity with platforms like Braze, Hubspot, Klaviyo, Salesforce, or similar
• Excellent organisational and workflow management skills
• Experience of project management in a digital setting
• Strong communication skills and a proactive approach to collaboration
• A passion for client experience and campaign success
• An ability to work accurately and at pace under pressure

WHY JOIN US

• Salary: £33,000 per annum
• 25 days holiday per year plus all UK bank holidays
• Pension scheme with employer contributions
• Hybrid working, with minimum of one day per week in the Bristol office
• Friendly, ambitious team environment with strong growth opportunities
• The chance to work with leading brands on exciting, high-profile campaigns

How to Apply

Please submit your CV and a short cover letter explaining why you are a great fit for this role to [e-mail] - please use the subject line ' CRM Production Manager application'.

Please note we will not look at any applications submitted via easy apply - only email applications will be considered.

Applications close on Wednesday 7th May 2025. Interviews will take place during the week of 12th May 2025.

We encourage early applications and reserve the right to close the role early if we find the right person.

Our commitment

We are actively trying to create an inclusive and diverse environment. All applicants will be considered for employment based on suitability for the role alone and without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, neurodiversity or disability status.

Please let us know if there's anything specific we can do to make your application process easier for you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Marketing Services

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