CRM Product Manager

tml Partners; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

tml Partners is seeking an experienced CRM Product Manager to shape and deliver a high-performing Microsoft Dynamics 365 platform. You will translate strategic vision into a clear 12–24 month roadmap and a predictable release pipeline, reporting to the Director of Operations.

You will run disciplined product lifecycle management, oversee sprint planning, backlog hygiene, and lead a cross-functional Backlog & Release Taskforce to streamline intake and remove blockers.

Qualifications

• Senior CRM product leadership experience.
• Deep expertise in Microsoft Dynamics 365 and data governance.
• Experience with BAU product health and user adoption.

Responsibilities

• Own the CRM product lifecycle and roadmap.
• Lead backlog and release governance with cross-functional teams.
• Monitor adoption, service metrics and system stability; manage direct reports.

Skills

CRM leadership

Microsoft Dynamics 365

Backlog management

Azure DevOps

Data governance

Tools

Azure DevOps

Job description

A leading global Accountancy Firm requires an experienced CRM Product Manager to shape and deliver a high-performing Microsoft Dynamics 365 platform. The position focuses on translating strategic vision into a clear, prioritised 12–24 month product roadmap and a predictable release pipeline. Reporting directly to the Director of Operations, this role bridges commercial goals with technical execution to drive measurable adoption and data quality.

Day-to-day operations involve running a disciplined product lifecycle, overseeing sprint planning, and managing backlog hygiene in partnership with technical delivery leads. A key focus is establishing and leading a cross-functional Backlog & Release Taskforce to streamline intake, clear delivery blockers, and manage trade-offs effectively. Additionally, the post involves running a monthly product performance cycle to monitor adoption, service metrics, and system stability, while directly line managing dedicated business and data operations managers.

Candidates need substantial experience in senior CRM product leadership, with deep functional expertise in Microsoft Dynamics 365. Proven capability in running structured delivery governance using tools like Azure DevOps, alongside a background in managing BAU product health and user adoption, is essential. Prior experience in professional services or partnership-led structures, combined with strong data governance experience alongside an enterprise Data Office, is highly desirable.