CRM manager

JR United Kingdom; Peterborough; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A luxury tour operator is looking for a CRM and Social Media Manager for their team based in London, with hybrid working options available. The role involves managing email marketing and social media activity while providing analytical insights. The ideal candidate will have extensive experience in CRM and social media within the luxury travel sector, coupled with strong analytical skills. Excellent benefits include travel credits, paid holidays, and wellness days.

Benefits

Hybrid or home-based working options

Personal travel credit of £1,000

23 days paid holiday plus a birthday day off

Additional volunteering days off

Annual mental wellness spa day

Contributory pension scheme

Paid learning programmes

Worldwide travel discounts for friends and family

Qualifications

• Experience in CRM and social media management within the travel sector.
• Strong analytical and reporting skills.
• Experience in luxury travel preferred.

Responsibilities

• Manage the company's email marketing programme and social media activity.
• Report directly to the Head of Marketing.
• Define and develop the organic social media content strategy.

Skills

Analytical skills

Social media management

CRM experience

Tools

Zoho

Hootsuite

GA4

Meta platforms

Job description

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CRM and Social Media Manager

Role Overview: Required for a luxury tour operator based in central London. Home-based or hybrid working arrangements are acceptable. Candidates must have experience in CRM and social media management within the travel industry, ideally for a similar company. Salary ranges from £45,000 to £55,000 plus a great bonus and benefits.

Responsibilities:

1. Manage the company's email marketing programme and social media activity.
2. Report directly to the Head of Marketing in a standalone position.
3. Define and develop the organic social media content strategy.
4. Monitor and report on KPIs.

Required Skills and Experience:

1. Experience in CRM and social media management within the travel sector, preferably luxury travel or for a senior executive aiming to step up.
2. Strong analytical skills and proficiency in tools such as Zoho, Hootsuite, GA4, and Meta platforms.
3. Excellent analytical and reporting skills.

Additional Benefits:

• Hybrid or home-based working options.
• Personal travel credit of £1,000.
• 23 days paid holiday plus a birthday day off.
• Additional volunteering days off.
• Annual mental wellness spa day.
• Contributory pension scheme.
• Paid learning programmes.
• Worldwide travel discounts for friends and family.
• Up to 10% bonus.

If interested, please apply online or send your CV to [email protected] quoting DT59831.