CRM Manager

AnyVan; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

AnyVan is seeking a CRM Manager to enhance their customer relationship management across UK and EU markets. This role involves defining and executing CRM strategies, managing campaigns, and ensuring personalized customer engagement. Ideal candidates will have experience in B2C and B2B initiatives, strong knowledge of HubSpot, and excellent communication skills.

Benefits

Competitive base salary

25 days holiday plus public holidays

In-house gym and wellness benefits

Pension contributions

Enhanced maternity pay

In-house barista and free breakfast

Regular social activities

Performance awards

Qualifications

• Experience with both B2C and B2B initiatives.
• Deep knowledge of CRM best practices.
• Ability to communicate complex subjects clearly.

Responsibilities

• Define and execute CRM initiatives for consumer engagement.
• Drive onboarding campaigns to improve conversion rates.
• Manage tools across all CRM touchpoints effectively.

Skills

CRM best practices

Campaign management

Communication

Collaboration

Tools

HubSpot

Job description

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Moving your career forward

Our CEO, Angus spotted that many vans on the roads are half full or empty at any given time and so AnyVan was born in 2009 to create the world's most efficient technology logistics platform and help halve the number of miles driven.

Moving your career forward

Our CEO, Angus spotted that many vans on the roads are half full or empty at any given time and so AnyVan was born in 2009 to create the world's most efficient technology logistics platform and help halve the number of miles driven.

We've achieved incredible milestones since then, including securing the largest funding round for a UK tech logistics company from Vitruvian Partners. Today, AnyVan is the largest and fastest-growing company in the logistics space, with big ambitions for the future.

We're committed to moving that's miles better and have helped over 8 million customers across the UK, Ireland and Europe (France, Germany, Italy, Spain) and over 150,000 customers have rated us excellent on Trustpilot.

By using innovative technology, we're transforming the moving experience, cutting costs and doing our part for the planet to make sure moving doesn't cost the earth. We've saved enough miles to travel 1,185 times around the world, reduce 8520 tonnes of carbon annually and are proud to be the only carbon neutral removals and delivery company in the UK!!!

We're looking for passionate individuals to join our talented team of approx. 300 AnyVanners in our London and Cape Town offices. If you're as driven as we are and want to be part of a forward-thinking company to make moving 'miles better' and moving your career forward at the same time - we'd love to hear from you!

Our marketing team is looking for a CRM Manager to lead all our CRM efforts across the UK and our EU markets.

You will have the opportunity to define and execute our company CRM strategy, with responsibility for supporting both conversion rate and lifecycle initiatives and campaigns across channels.

You will know what good looks like, and have great knowledge of key tools like HubSpot, and be able to help AnyVan continue to deliver fantastic customer messaging and services in a highly personalised way.

What You'll Be Doing

• Define and execute our CRM initiatives on consumer, and supporting our accounts team with engaging our transport partners
• Drive onboarding campaigns to support job conversions across both our UK and EU markets
• Evolve our CRM segmentation to continue to ensure we are targeting and communicating highly personalised messages to customers at the right time
• Create highly engaging and creative campaigns that support and collaborate with the work of others in the marketing team (Brand, Performance, Partnerships etc)
• Help ensure that all initiatives are focused on providing maximum value for customers, while also ensuring positive ROAS for AnyVan by working closely with our product, data and finance teams
• Manage our tools and process across all CRM touchpoints (including website, emails, calls and SMS), to retain health of our services, and help us continue to maximise value from our CRM investment in tools like HubSpot
  
  

What You'll Need To Succeed

• Experience with both B2C and B2B initiatives as you will support both sides of our marketplace growth
• Ability to work at pace, balancing the need to execute on an organised campaign calendar, as well as capitalise on ad hoc opportunities to comms our customers as they arise
• Deep knowledge of CRM best practices and previous experience with HubSpot
• Collaborative and influential, you can gain buy-in from, and manage relationships with multiple stakeholders across technology and business operationsExcellent communication skill, you are articulate and can explain complex subjects in simple terms
• Highly commercial, are able to measure and understand the impact of your work on key business metrics such as revenue generation
• A bias to action and the capability to deliver good work quickly
• Currently located in the UK, able to commute to our offices in Hammersmith and happy to be onsite at least 3 days a week
• A strong alignment with our company values and able to make an impact!
  
  

Perks Of The Job

• A highly competitive base salary that reflects your value
• Take a Break: 25 days of holiday plus public holidays, Christmas Eve on us and Long Term Service perks capped at 30days
• Keeping you healthy: In house gym, the opportunity to join Vitality with a hole host of wellbeing benefits and medical cover and enhanced sick pay
• Prepare for the future: The People's Pension with 5% employee and 3% employer contributions
• Family leave: enhanced maternity pay
• Travel: We're 2 mins walk from the tube, partner with Octopus Electric Vehicles and Evans Cycle to Work scheme, and have showers and towels if you cycle!
• Keeping you refreshed: Enjoy an in-house barista and free breakfast every day
• Social Scene: Thursday drinks and regular social activities
• Celebrating Success: 1/4 performance awards with prizes and an annual performance awards - last years winner enjoyed a 4 day all expenses paid trip to the French alps!
• Skills Booster: Opportunity to join a disruptive Technology Leader and be part of a fast-growing, innovative company reshaping the industry
  
  

Our Company Values Are

• Have fun, get it done (work hard play hard, satisfaction in results, do the right thing)
• Progress over perfection (Innovate and disrupt, Curious and adaptable, Work quick, learn quicker)
• One team thinking big (Collaborate and communicate, Celebrate wins , Embrace challenges)
  
  

DE&I

We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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