CRM Manager

3Search; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Performance-based bonus

Equity

Hybrid working

London office access

Job summary

3Search is expanding its customer engagement team and seeking a CRM Manager to own lifecycle marketing strategy across a platform used by millions. You will design multi-channel campaigns, lead activation and retention efforts, and drive growth through data-driven decisions.

Hybrid role with a central London office offers ownership, progression, and exposure to a data-led, product-focused growth environment, backed by equity and a performance-based bonus.

Qualifications

• Background in lifecycle, CRM, or growth marketing within a digital or marketplace business.
• Strong analytical capability, with the ability to connect campaign performance to commercial impact.
• Experience building scalable CRM processes and automated customer journeys.
• Proactive approach with the ability to manage priorities in a fast-paced environment.

Responsibilities

• Design and deliver multi-channel CRM campaigns across email, push, and in-app messaging
• Drive activation and retention through behavioural segmentation
• Own and execute A/B testing programmes to improve engagement and conversion
• Analyse performance data to link CRM activity with revenue and retention outcomes
• Collaborate with Product, Data, and Marketing to embed CRM into growth plans

Skills

Lifecycle marketing

CRM strategy

Data-driven decisions

Cross-functional collaboration

Tools

Braze

Job description

We are working with a high-growth, private equity–backed digital marketplace that is redefining how consumers connect with trusted service providers. Following sustained investment and strong commercial performance, the business is expanding its customer engagement function to support the next phase of growth. This CRM Manager position offers a unique opportunity to take ownership of lifecycle marketing strategy within a platform used by millions, driving meaningful improvements in engagement, retention, and long-term customer value.

The CRM Manager will lead the development and optimisation of lifecycle marketing initiatives that influence customer behaviour across the full user journey.

Role Highlights

• Design and deliver multi-channel CRM campaigns across email, push, and in-app messaging
• Drive customer activation and retention through behavioural segmentation strategies
• Own and execute A/B testing programmes to improve engagement and conversion rates
• Analyse performance data to link CRM activity with revenue and retention outcomes
• Collaborate cross-functionally with Product, Data, and Marketing teams to embed CRM into growth plans

You Will Need

• Hands-on experience with CRM platforms such as Braze or similar tools
• Background in lifecycle, CRM, or growth marketing within a digital or marketplace business
• Strong analytical capability, with the ability to connect campaign performance to commercial impact
• Experience building scalable CRM processes and automated customer journeys
• A proactive approach with the ability to manage priorities in a fast-paced environment

Why You’ll Love It

• £50k–£60k salary plus performance-based bonus and equity
• Hybrid working with a central London office
• High-visibility role with genuine ownership and progression opportunities
• Exposure to a data-led, product-focused growth environment
• Backing from a globally recognised investor supporting long-term scale
• Opportunity to influence millions of customer interactions annually
• Collaborative culture with ambitious leadership and clear direction

We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.