CRM manager

JR United Kingdom; Bath; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A luxury tour operator is seeking a CRM and Social Media Manager for their Central London office, with options for hybrid or home-based working. The role primarily involves managing email and social media strategies, reporting on performance metrics, and supporting marketing initiatives. Suitable candidates will have experience in the travel industry, especially luxury, with strong analytical skills and proficiency in relevant tools.

Benefits

Personal travel credit of £1,000

23 days of paid holiday plus your birthday off

Volunteering days off

Annual mental wellness spa day

Contributory pension

Paid learning programs

Worldwide travel discounts for friends and family

Qualifications

• Experience in CRM and social media management within luxury travel.
• Proficiency with tools like Zoho, Hootsuite, GA4, and Meta platforms.
• Strong analytical skills.

Responsibilities

• Manage the company's email marketing and social media activities.
• Develop and implement organic social media content strategies.
• Report on KPIs.

Skills

CRM management

Social media management

Analytical skills

Tools

Zoho

Hootsuite

GA4

Meta platforms

Job description

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CRM and Social Media Manager

Position: CRM and Social Media Manager

Location: Central London-based office, hybrid or home-based options available

Salary: £45,000 - £55,000 plus great bonus and benefits

Description: This role is for a luxury tour operator, responsible for managing email programmes and social media activity. It reports directly to the Head of Marketing and involves defining and developing organic social media content strategies and KPI reporting.

Responsibilities:

• Manage the company's email marketing and social media activities
• Develop and implement organic social media content strategies
• Report on KPIs

Requirements:

• Experience in CRM and social media management within the travel industry, preferably luxury travel
• Proficiency in tools such as Zoho, Hootsuite, GA4, and Meta platforms
• Strong analytical skills

Additional Benefits:

• Hybrid or home-based work options
• Personal travel credit of £1,000
• 23 days of paid holiday plus your birthday off
• Additional volunteering days off
• Annual mental wellness spa day
• Contributory pension
• Paid learning programs
• Worldwide travel discounts for friends and family
• Up to 10% bonus

If interested, please apply online or send your CV to [emailprotected], quoting DT59831.