CRM & Loyalty Campaign Specialist

Warner Hotels; Paradise; On-site; GBP 28,000 - 42,000; Full time

Job summary

Warner Hotels is seeking a proactive Loyalty & CRM Executive to support day-to-day loyalty operations, member communications and CRM campaign delivery across channels. The role involves coordinating quarterly brochures, stakeholder input, and maintaining accurate documentation.

You will work closely with hotels and the Contact Centre to ensure timely, on-brand communications while upholding data protection standards.

Qualifications

• Experience with CRM, loyalty or marketing communications.
• Knowledge of data protection principles and GDPR basics is desirable.
• Strong organisational skills with the ability to manage multiple priorities.
• Exposure to CRM or marketing automation platforms is beneficial.

Responsibilities

• Support the day-to-day operation of Warner Hotels' loyalty programme and member communications.
• Deliver CRM campaigns across email, direct mail, SMS and other guest channels.
• Coordinate quarterly brochures with briefing, timelines and approvals.
• Provide administrative and reporting support across CRM, loyalty and guest initiatives.
• Collaborate with hotels, Contact Centre and Brand/Commercial teams to ensure timely, accurate communications.

Skills

CRM systems

Loyalty programs

Customer communications

Data privacy

GDPR basics

Stakeholder mgmt

Organisational skills

Job description

Warner Hotels is seeking a proactive Loyalty & CRM Executive to support day-to-day loyalty operations, member communications and CRM campaign delivery across channels. The role involves coordinating quarterly brochures, stakeholder input, and maintaining accurate documentation.

You will work closely with hotels and the Contact Centre to ensure timely, on-brand communications while upholding data protection standards.