CRM Implementation Consultant

Ambis Resourcing; Flackwell Heath; Remote; GBP 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a CRM Implementation Consultant to enhance customer interactions through innovative CRM solutions. This fully remote position offers the chance to work with a global leader in the care home sector, focusing on building a robust CRM system and customer portal. You'll play a crucial role in mapping the customer journey and ensuring that the CRM reflects the needs of the business. With a competitive salary and a bonus structure, this role promises to be both rewarding and impactful. Join a team dedicated to transforming customer experiences in the property management sector.

Qualifications

• Experience with various CRM platforms is essential.
• Strong analytical skills to map customer journeys.

Responsibilities

• Map and analyze the customer journey for CRM implementation.
• Configure CRM systems to align with business needs.

Skills

CRM Implementation

Business Analysis

Customer Journey Mapping

Tools

Goldvision

Maximiser

Workbooks

Sugar CRM

Yardi RentCafe

Job description

Job Opportunity: CRM Implementation Consultant

Salary: 60-90K + 15% bonus

Position: CRM Implementation Consultant (Permanent, Fully Remote)

Travel: Some travel to offices for project work

Company Overview

Join a global leader in the care home sector, focusing on building a CRM system and customer portal to enhance customer interactions, purchases, and service bookings.

Role Responsibilities

1. Map and analyze the customer journey, including initial interest, property viewing, service selection, and booking activities.
2. Engage in business analysis and functional design, discussing customer journey insights with clients.
3. Configure CRM systems to reflect the mapped customer journey, ensuring functionality aligns with critical business needs.

Preferred Experience

Experience with CRM platforms such as Goldvision, Maximiser, Workbooks, ProspectSoft CRM, Goldmine, Aplicor CRM, StayinFront, Sugar CRM, OpenCRM, SuperOffice, Creatio, or similar property management solutions.

Additional Details

The company utilizes the Yardi RentCafe module for sales and customer interaction management. Full training on RentCafe will be provided, focusing on its application in the investment property sector.

The role involves mapping the sales journey within RentCafe, configuring the system to showcase offerings across multiple operators and locations, and managing timelines, budgets, and data workflows.

Application Process

Please submit your CV for consideration. We look forward to exploring how your experience can contribute to our team.