CRM Implementation Consultant

Ambis; Greater London; Remote; GBP 60,000 - 90,000; Full time

Job summary

An established industry player in the care home sector is seeking a skilled CRM Implementation Consultant to lead the development of a comprehensive CRM system and customer portal. This fully remote role requires expertise in mapping customer journeys and a deep understanding of CRM functionalities. The ideal candidate will leverage their knowledge of various CRM systems to enhance customer interactions from initial interest to service booking. Join this forward-thinking company to make a significant impact in optimizing customer engagement and service delivery.

Qualifications

• Experience in CRM systems and customer journey mapping.
• Strong business analysis skills to identify functionality requirements.

Responsibilities

• Map and configure the sales journey within the CRM system.
• Discuss customer journey and identify critical functionality requirements.

Skills

CRM Implementation

Business Analysis

Customer Journey Mapping

Tools

Yardi RentCafe

Goldvision

Maximiser

SugarCRM

Job description

£60-90K + 15% bonus

CRM Implementation consultant (permanent at a large end user)

Fully Remote, some travel to offices for project work.

This global player in the care home sector is looking to build a CRM system and a customer portal to handle all customer interactions, from initial interest to purchasing services, booking appointments, and engaging with the company.

The role suits an experienced CRM Implementation consultant skilled in mapping the customer journey and understanding key stages such as:

1. Initial interest
2. Viewing properties
3. Choosing services
4. Booking activities, events, and services

The candidate should have strong business analysis and functional expertise, capable of discussing the customer journey and identifying critical functionality requirements.

Ideal candidates will have experience with CRM systems like Goldvision, Maximiser, Workbooks, ProspectSoft, Goldmine, Aplicor, StayinFront, SugarCRM, OpenCRM, SuperOffice, Creatio, or similar student and residential property management solutions.

The company uses Yardi RentCafe to manage the entire sales process and customer interactions post-sale. Full training in RentCafe will be provided, mainly used in the investment property sector.

The sales journey must be fully mapped and configured within RentCafe to demonstrate offerings across multiple operators and locations, timelines, budgets, and ensure data/workflow integrity.

Please apply, and I will review your CV to consider next steps.