CRM Functional Consultant (MS Dynamics)

Epson Europe B.V.; Watford; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading company in the technology sector is seeking a CRM Functional Consultant to enhance business efficiency through MS Dynamics CRM solutions. In this role, you will analyze customer requirements, provide essential support, and ensure optimal functionality of the CRM platform. Join a dynamic team dedicated to innovation and excellence in customer relationship management.

Benefits

Remote work flexibility

Innovative work environment

Qualifications

• Graduate calibre in Computer Science or related field.
• Proven functional knowledge of MS Dynamics.
• Experience with relational databases.

Responsibilities

• Analyse customer requirements and provide technical specifications.
• Troubleshoot issues and support CRM users.
• Liaise with system developers for project progression.

Skills

Business Analysis

Problem Solving

Data Interpretation

Communication

Education

Degree in Computer Science or Business Analytics

Tools

MS Dynamics

Microsoft Office Suite

Job description

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As the CRM Functional Consultant you will analyse customer requirements and translate them into actionable technical and functional specifications that align business needs with IT development.

Leveraging your expertise in business analysis and AI data models, you will identify and implement cutting-edge solutions within Microsoft Dynamics CRM to optimize functionality, enhance error detection, and drive business efficiency for the Epson sales team. Through detailed business analysis, you will implement best-practice solutions to meet business objectives.

Additionally, provide proactive technical and functional support to CRM users, managing their requests effectively to maximize platform performance and user satisfaction.

Given the importance of adaptability of modern living, this position offers three days of remote work per week.

What will you do:

• Analyse customer’s requirements and translate into technical/ functional specifications that can be understood by the business community or used by a professional IT Developer
• Through business analysis, identify the best solutions either already available or to be implemented within the managed CRM platforms according to best practice
• Provide technical and functional support to CRM users through active management of their requests
• Troubleshoot when/ where necessary. Assess and test the cases assigned
• Liaise with system developers to ensure quality of deliverables, timely progression of projects, and adherence to specification
• Occasionally support IT with the configuration of Microsoft Dynamics CRM, based on the agreed specifications

What we ask for:

• Ideally of graduate calibre with a degree in Computer Science, Business Analytics or related disciplines
• Proven functional knowledge of MS Dynamics (with prior exposure to development)
• Able to interpret data and troubleshoot problems with theoretical understanding of relational databases
• Able to translate and review business requirements, identify issues and generate possible solutions to complex problems whilst establishing good standard operating procedures. Preferably with full project lifecycle experience
• Numerate with an eye for detail, analytical and logical approach to problem solving with excellent communication skills both verbal and written
• Prioritise workload and manage own time to meet agreed targets and deadlines
• Proficient with Microsoft Office Suite

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Sales, and Information Technology

• Industries

  Computer Hardware Manufacturing, Computers and Electronics Manufacturing, and Appliances, Electrical, and Electronics Manufacturing

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